Today I went to my UK high st building society to ask for copy of my account statements for last 6 months....?

Question

Today I went to my UK high st building society to ask for copy of my account statements for last 6 months.... I was told that "duplicate statements" would cost me £5.00 per monthly statement. Does this infringe my data protection right - I think I should have free access to information relating to my account. Please help!

Answer 1

that is perfectly legal!

you are entitled to see any information held on a database about you...
they are entitled to charge you to see them

my suggestion is do online banking, i have all mine in my own database!

Answer 2

They can charge you for the information but only to a maximum of £10 for each request you submit. You could ask for the last 6 years of statements and they can legally only charge you £10 for the whole 6 years.
Under the Data Protection Act 1998 the company must provide this information within 40 days and they cannot charge more than £10. NB. The company may try to charge you more for providing copy statements (this charge is usually explained on the back of statements), but if you request a computer printout of charges, which are acceptable evidence in the small claims court, they cannot charge more than £10. Do not be put off by an attempt by a company to prevent you getting your right to information. If you experience problems contact the Information Commissioner at this site http://www.ico.gov.uk/
Have a look at this site from Which?
https://www.which.co.uk/reports_and_campaigns/money/campaigns/Banking%20and%20credit/index.jsp

Answer 3

Even under the data protection act, a business is entitled to charge a fee for accessing the information. You should already have been sent free copies of your statements. The fee that they charge is to pay for the time and materials that it needs for someone to collect that data and print it off for you.
It would all have been in the information that your bank sent you.

Use online banking. On my bank's site, I can print off all my statements for the last year.
If you threaten to take your account to another bank, they might let you have the statements for free, or at a reduced charge.

Answer 4

I do all my banking with Nationwide. On line I am able to get statements free. In fact I needed some information from 3 years ago and they not only provided the info, they sent me a copy of a cheque written three years ago. ALL FOR FREE.

Answer 5

This is perfetly legal as if you have a bank account it is your responsibility to keep your statements. Only so many transactions for each customer are held on computer, previous ones are on microfiche so it can be time consuming for someone to have to look for them & then print them. This is reflected in the charge. Think yourself lucky though, cos I work in a bank and we charge £10 per page.

Answer 6

You are confusing Data Protection with Freedom of Information.

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Answer 8

Thieving gits!

That info should be given as standard to customers.

They have you over a barrel, especially when you need them to obtain a mortgage or like.

threaten to change banks

Answer 9

access it on the net and print it off for nothing
No they can charge you if they like. Its a bank remember

Answer 10

That is the norm Im afraid. If you read the terms and conditions of your account it is all in there.