I purchased from a web site over a year ago called "The Burning Butterfly" they sell car airfresheners, inscence and candles. I only ordered 2 spray fresheners for car and maybe a small candle. Gave my card # and didn't get what I ordered till about 3 months later after I emailed them about their whereabouts. Here I am today, looking at bank statement that shows them taking $ from my account 9/26/06. I regretfully, haven't kept a close eye on past statements but am now researching them. I paid for my items the day they were ordered and in no way approved for further funds to be withdrawn from their company. Any answers or opinions would be helpful to know what my next step should be. Shelly
2006-10-04 17:45:17 · 12 answers · asked by Charlie 2 in Home & Garden ➔ Other - Home & Garden
Immediately, and I mean, now! call your card company and report your card is being fraudulently used. It is the same as if it was stolen. That will limit your liability.
2006-10-04 17:50:23 · answer #1 · answered by T C 6 · 0⤊ 0⤋
You may have to do two things.
1. Write to the Credit card company and claim a dispute that, you did not buy it. They generally charge a small fee for tracking. If they find that your address is mentioned in delivery or some transaction, you will be liable to lose the amount as well as the tracking fee. if they find that some one else has used the card, they will take necesary action. The tracking fee will not be levied on you and will also return the money.
2. Request the credit card company to change your card ( the number ) and issue a new one with immediate effect, so that future misuse can be avoided.
All the best
Regards
Ramesh
The Human Search Engine
http://www.alluwanted.com
2006-10-04 17:57:20 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Call your credit card company immediately to dispute the charge. This company can get their as*ses in trouble for making unauthorized charges on your credit card. Make sure that you check your statement every month because you only have a certain amount of time to dispute unauthorized charges. It's also not a bad idea to periodically "lose" your credit card so you get a new card with a different number. That way companies that you've purchased things from would not be able to make unauthorized charges on your account. I once bought something from a company called Brylane. Several months later, without my consent, they charged my card $60 for a "membership fee". I was highly p*ssed and called my credit card company and had the charge removed.
2006-10-04 18:11:09 · answer #3 · answered by DawnDavenport 7 · 0⤊ 0⤋
Don't worry, you won't be liable for the recent charges... not sure about old ones. The credit card company might ask you to make your complaint in writing, but a phone call is your first step. If they want to cancel your card and that would be inconvenient for you, ask if they can just block that company. I hate having to cancel a card because of the delay in getting a new one. If they insist on your getting a new account number, ask them to sent the card to you overnight if you need a card quickly.
2006-10-04 19:23:09 · answer #4 · answered by MailorderMaven 6 · 0⤊ 0⤋
Besides the answers listed already, it is also a good idea to contact your State's Attorney General's Office because other consumers in your state have probably been ripped off too. The state can then bring a case against the individual(s) as well.
2006-10-04 18:04:12 · answer #5 · answered by kriend 7 · 0⤊ 0⤋
The very first thing I would do is contact my credit card comp. and explain the problem. Also contact The butterfly people and tell them the problem. If all else fails contact the Attorny Generals Office in your state. maybe the BBB. also.
2006-10-05 04:26:56 · answer #6 · answered by luckylindy0 4 · 0⤊ 0⤋
they can trace your transactions through visa and you can tell them that it is internet fraud anytime you make a purchase on the net within 30 days of billing cycle you can call and tell them that it is a fraudulant charge and they will cancel it (so say the rules of ecommerce when you take it in business school) the other thing you need to do is call the better business bureau in your area and report them. you can also tell visa to monitor your card for any other online purchases and have them decline them unless you specifically call and have visa clear it
2006-10-04 17:56:36 · answer #7 · answered by wing23ca 3 · 1⤊ 0⤋
Don't forget to call your local Better Business Bureau besides all the other info above. Good luck!!
2006-10-04 18:17:56 · answer #8 · answered by serious 4 · 0⤊ 0⤋
Contact your credit card company ASAP!
2006-10-04 17:50:55 · answer #9 · answered by ? 2 · 0⤊ 0⤋
call your card company to stop further transactions; get informed your bank also.For the other procedures better get a lawyer's advise
2006-10-04 18:00:03 · answer #10 · answered by Anonymous · 0⤊ 0⤋