End User support?

0 ⤊

Please give me reasons why help desk workers need to keep a recording/log of their customers needs/requirements?

2006-10-04 02:13:12 · 2 answers · asked by Anonymous in Computers & Internet ➔ Internet

2 answers

So people don't ask the same customer the same question regarding their requirements 15000 times.

2006-10-04 02:19:48 · answer #1 · answered by IT Pro 6 · 0⤊ 0⤋

Because they have to show these things to their EXECUTIVES.
They also keep this to alter their products according to need of PEOPLE.
Also, in case of COURT AFFAIRS, they keep these as a proof.

$_U_K_H_I

2006-10-04 09:20:11 · answer #2 · answered by sukhdeep 2 · 0⤊ 0⤋