last week my computer got a virus i downloaded norton i-net security and it says the virus cannot be ,cleaned deleted, or quarantined what do i do now??
2006-10-04 01:34:06 · 8 answers · asked by Anonymous in Computers & Internet ➔ Security
Reboot in Safe Mode and run the scan again (repeatedly hit F8 while the computer is booting).
The virus can't be deleted or moved because the files it uses are in use at the moment you're trying to do those operations.
2006-10-04 01:38:00 · answer #1 · answered by IT Pro 6 · 0⤊ 0⤋
Download and run AVG virus scanner from http://free.grisoft.com/softw/70free/setup/avg71free_405a782.exe for free
Once installed and updated, reboot the computer in Safe Mode and do the actual scan.
To get into Safe Mode, press the F8 key repeatedly during boot up until the screen with the Safe Mode Option appears
Once done, simple reboot to et back to Normal Mode
Usually when a virus scanner can not clean a file, it is because the file is being loaded during boot up and is "in use". By booting in Safe Mode you prevent anything from loading except the minimum files needed to start Windows. So the file(s) will not be "in use" and can be cleaned.
2006-10-04 01:41:45 · answer #2 · answered by dewcoons 7 · 1⤊ 0⤋
Download the free version of AVG anti-virus and run it. Norton's wants you to pay!
2006-10-04 01:37:18 · answer #3 · answered by DaProfessor 3 · 0⤊ 0⤋
Go to http://www.grisoft.com and download the free AVG Anti-Virus. It works great and it gives free daily updates
2006-10-04 07:56:40 · answer #4 · answered by Dimples 69 2 · 0⤊ 0⤋
Download another anti-virus. Avast and AntiVir are both good. AVG is also a good choice.
2006-10-04 01:39:28 · answer #5 · answered by Toni 4 · 0⤊ 0⤋
Get a good av like ZoneAlarm Security Suite 6.5 ... it will find and delete 99.5% of the known viruses.
2006-10-04 01:40:40 · answer #6 · answered by Anonymous · 0⤊ 0⤋
Try some of these:
Spyware, Adware, Trojans, Malware, Dialers, Popups:
http://www.download.com/Ad-Aware-SE-Personal-Edition/3003-8022_4-10399602.html?tag=tab_rev
http://www.ewido.net/en/download/
http://www.javacoolsoftware.com/spywareblaster.html
http://www.download.com/Bazooka-Adware-and-Spyware-Scanner/3000-8022-10247782.html
http://www.javacoolsoftware.com/sgdownload.html
http://www.safer-networking.org/
http://www.download.com/HijackThis/3000-8022_4-10379544.html
http://www.emsisoft.com/en/software/download/
Online Scanners:
http://www.webroot.com/consumer/products/spysweeper/freescan.html?
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://www.pandasoftware.com/products/activescan.htm
http://www.bitdefender.com/scan8/ie.html
http://www.windowsecurity.com/trojanscan/
http://www.kaspersky.com/virusscanner
http://www.spywareguide.com/onlinescan.php
http://housecall65.trendmicro.com/
Spyware, Adware, Trojans, Malware, Dialers, Popups List:
http://www.softpedia.com/catList/104
http://www.download.com/Adware-Spyware-Removal/3150-8022_4-0.html?tag=dir
http://www.majorgeeks.com/downloads31.html
http://www.filehippo.com/software/antispyware/setarea
Antivirus:
http://www.grisoft.com/
http://www.avast.com/
http://www.free-av.com/
Antivirus Lists:
http://www.softpedia.com/catList/1
http://www.download.com/Antivirus/3150-2239_4-0.html?tag=dir
http://www.majorgeeks.com/downloads29.html
http://www.filehippo.com/software/antivirus/
Firewall:
http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp?dc=12bms&ctry=US&lang=en&lid=staticcomp_za
Firewall Lists:
http://www.softpedia.com/catList/97
http://www.download.com/Firewalls/3150-10435_4-0.html?tag=dir
http://www.majorgeeks.com/downloads34.html
http://www.filehippo.com/software/firewalls/
IP Blocker:
http://prdownloads.sourceforge.net/peerguardian/pg2-050918-nt.exe?download
Browser:
http://www.mozilla.com/firefox/
Email, News, RSS:
http://www.mozilla.com/thunderbird/
System Cleaner:
http://www.ccleaner.com/
System Cleaning List:
http://www.softpedia.com/catList/98
http://www.majorgeeks.com/downloads12.html
http://www.filehippo.com/software/cleaning/
System Info:
http://www.softpedia.com/catList/92
http://www.majorgeeks.com/downloads9.html
2006-10-04 18:24:26 · answer #7 · answered by Anonymous · 0⤊ 0⤋
http://www.superantispyware.com/superant...now that u have what u need....lets clean the pc first
go to start..run..type in msconfig.....press ok...new window...press start up..select disable all.press apply..press ok
go to start..run..type in prefetchin new window in top left corner..select edit..select all..press delete.......yes..delete all...
go to start..all programs..system tools..disc clean up..select c drive..after it has finished analyzing..check all the boxes..press ok..when it has finished cleaning..it will disappear...
now go to start..control panel...folder options.....view...u will see a option that says "show all hidden files and folders"..check that..press apply..press ok.....
ok....now we need to go into safe mode....turn off ur computer.....as soon as u turn it back on...u have to press f8 repeatedly until u see a screen that shows u several different options.....u need to enter the option " safe mode" use the arrow keys on keyboard to scrool to it..then press enter...after u afew moments..u will see log on as.....admin or user....select user....after that u will see ur desktop......now open antispyware..( please update this b4 going into safe mode)..click scan my computer....select full or complete system scan.....then press next..it might take ahour or so..after it has finished..remove what ever it finds...now close superantispyware....
go to start.run..type in...%temp%...press ok..new window..go to edit.select all..press delete..tes..delete all....
go to start..control panel...folder options.....view...click reset to default..press apply..press ok...
now restart your computer...u will see a pop up from system configuration...put a check mark in the little box..press ok
2006-10-04 01:38:57 · answer #8 · answered by big_chris_fool 3 · 0⤊ 0⤋