Help needed.....fan's went out on notebook computer?

Question

The laptop is a Dell Inspiron 12500, Model #PPO2L

Both fans in the back stopped turning and a "fan error message" appeared on the screen.

I wouldn't think the PSU is out if the screen is able to display a message.

Is this an easy or difficult job? I am handy with tools....and love to work on computers; but I've never worked on a notebook.

This is my granddaughter's notebook so I don't have it to diagnose.

Any idea what it would cost to have repaired? What about if I did it?

Believe it or not, the repair consisted of a Dell download from Dell. I could never had done it myself.

A local computer shop did it for $45......not bad.

Answer 1

You should CALL DELL. Here's why.

Laptops usually have propriety parts, so even a local contractor would have to ORDER from DELL. They would likely add MARKUP. (Nobody works for FREE).

So here is how the Dell services works

- They send the shipping carton, the UPS or FedEx guy waits while you sign and put the laptop into the box.
- They FIX it and send it back
- You probably get it BACK in a day or two. Often, the very next day.

Service-wise, DELL is terrific. Telephone-wise, it takes a while to get through to the smart guy. (Yes, they have one). They will probably give you a quote. OF COURSE, you are getting it fixed!

If you do not have troubles with this laptop otherwise; then pay the bucks to get it fixed. Otherwise, visit STAPLES and look for a Toshiba for about $1000 or slightly less. Their on-line tech support is quick and know. Their service is also awesome. But Toshibas are WELL BUILT. (I've seen more broken Dell Laptops than broken Toshibas... and I am concerned about the Exploding Dell batteries)

Answer 2

Go to the Dell site and look up the computer. You can find out easily how to remove and replace a fan. Cost:$50-$100 if you do it yourself. Go for it! Never been in a Dell, but toshiba and compaq are a breeze. The site is "Dell hell" but if you stay with it you can find a repair manual on line. Might need a good cleaning and reseating. My toshiba has been growling for years, and I take it out and clean it.

Answer 3

Something happened with my friend's Dell laptop fans also. Dell repaired it for her, but they had to replace the whole motherboard. No idea if you have the same problem, but thought I'd share the story. Good luck!