Nervous making phone calls?

Question

I just started a new job today in nyc. I moved to NY in July, so I'm glad I at least got a job in 2 months time. My job is basically to call companies that spend $1 million or more on their brands and to verify contact information and things of that nature. I didn't have to make any calls today, just observe, but I'm nervous as h*ll about having to do it tomorrow. I feel a little intimidated since I'll be calling important people at companies like Coca cola, etc. I really need tips on how to get over my phone nervousness/anxiety. I'm not nervous on the phone when I talk to people in a casual manner, just when it's for business purposes. How can I get over my phone anxiety and if you had the problem, what worked for you?

Answer 1

So you observed, right? What did you learn? There is an old joke in NYC, that goes like this: "How do you get to Carnegie Hall?"....."Practice, man, practice".

Spend tonight practicing. Call a friend back home, and ask him or her to be the exec at Coke, and practice. You aren't calling to sell anything, just ask questions.

1. Thank them for answering or returning your call.
2. Acknowedge that their time is valuable and you won't take much of it, but that your task is important and will help your firm service them better.
3. Do like the other answer said, and make sure they can hear the smile in your voice.

Answer 2

Practice use a toy phone or other disconnected phone. Learn to speak like an operator. Using the most perfect language you can. Read the script get familiar with it. However something must be said. Congrats you got the job! The company you work for must believe in you and are ready to train you. Don't forget to breathe while speaking feeling your own personal pace. It is hard at first it does happen. Believe me I know I am a telesales girl from way back lol!

Answer 3

Here's what works for me. Years ago I was in an office at Disney Studios, waiting to see someone who worked there. It was a receptionists desk where I was sitting. On the desk, right next to the phone, was a little brass plaque that read, "Put a Smile in your voice."
I've never forgotten that, and I do well over the phone as a result. Remember, they can't SEE you, and that's half the battle!
Just... have fun with it!
Good luck on your new career in The Big Apple. It's a GREAT city!

Answer 4

Your nerves are probably acting up because you are new to the company. Trying learning more about the company you are calling. A knowledgeable caller can handle any phone conversation. Just be a little more confident in yourself because your nervousness will echoe through your voice.

Answer 5

I found that visualizing a face of someone I feel confortable talking to helps. If it were an older gentleman I would think of my father, woman, my mother. If it were a woman of my own age a girlfriend. Also, I would use my conversational tone and attitude, just with the politeness level turned up. And always smile, they say it comes through your voice even over the phone.

Answer 6

Take deep slow breaths before you make a call. Smile while you talk. The more you do it, the easier it will become so the first day will be the hardest.

Why in the world with this problem, did you accept this type of job? Just try to relax, it will become easier and easier. Good luck.











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Answer 7

remember that you're talking to a person same as you are. who knows? he might be as nervous as you are! don't worry, in a short time, you'll get used to it. it's normal for newbies to be nervous during the first week. just keep your cool. take a couple of deep breaths (not too many, though or you may faint).

take one call at a time. relax, then take the next call when you're ready.