I think it is frustrating when you call customer care you have to talk with automatic system which will never lead you to the problem you want to ask if you want to follow the direction. did anybody experience this?
2006-10-02 12:20:15 · 8 answers · asked by yo~ 3 in Computers & Internet ➔ Computer Networking
I hate that!
2006-10-02 12:27:38 · answer #1 · answered by kat 2 · 0⤊ 1⤋
Not true I work in that field. We actually have it set up so it can reduce your wait times. by you entering a specific concern so you can be routed to the appropriate people who are educated in this field to answer your question.
However if you find it frustrating theres always a way to get around it you continue to repeatedly hit 000 to get to the end of the menue and bumped up to an operator. but beware you will come to anyone and if that is not there fortay or have not been trained on this particular question you have you will then be put on hold again only to be transferred to the right dept.
Welcome to maze game. Oh and PLEASE dont' take it out on the poor girl who answers the phones. We hear it all day its not our fault we are only doing what our bosses tell us to do. remember we didn't come up with the silly idea.
2006-10-02 12:38:14 · answer #2 · answered by For ever in my Heart 7 · 0⤊ 0⤋
I had an automated system call me today and put me on hold. Luckily I was not home, my answer machine picked up and recorded hold music until the tape ran out. Whats up with that?
Guess that worked out..... their automated machine called my automated machine and played four minutes of hold music before getting booted, running up who-evers phone bill for nothing. Remember the good old days when a live person would just hang up.
2006-10-02 14:22:32 · answer #3 · answered by Billy 1 · 0⤊ 0⤋
Often you can hi '0' to get to an operater, but yea, that crap's a pain. Not sure if it's worse than waiting on hold for 30-120 minutes to talk to an indan tech support that I can barely understand who's reading a script that makes no sence and takes 3 hours to get anything done.
2006-10-02 14:01:43 · answer #4 · answered by perchinawhitewinesauce 3 · 0⤊ 0⤋
I know what you mean. Though I don't call customer care, I've heard about how unhelpful they are they're usually people who don't know dick about computers. An automated line is even more retarded because most computer problems have to be specific. This is why we have yahoo answers and online forums for people with computer questions.
2006-10-02 12:25:40 · answer #5 · answered by Anonymous · 0⤊ 0⤋
I would rather listen to an automated service than be transferred to India where I cant understand their English.
2006-10-02 13:46:09 · answer #6 · answered by Nick P 2 · 0⤊ 0⤋
All the time. Call centers use this to reduce staffing costs, and for specific call routing.
2006-10-02 12:26:32 · answer #7 · answered by Robert 3 · 0⤊ 0⤋
Just keep pressing zero at every prompt-you are bound to get someone live.
2006-10-02 12:27:21 · answer #8 · answered by candl91402 4 · 0⤊ 0⤋