How can (local) government use customer relationship management to provide better service for their citizens?

Question

process automations
case studies
call centers
workflows
interaction with citizens
customer driven organisation

Answer 1

there was an article in news.com about how this English software company called sagecrm was selling CRM to public housing authrorities so they can keep track of their landlords, their cases, their needs and their movements and also to use it for customer service a=nd managing the calls to the authority for repairs

Answer 2

Provides for the defense. US Postal Service Interstate Highway System Patent and Trademark office Social Security Dept. of Agriculture: Dept. of Commerce: Dept. of Defense: Dept. of Education: Dept. of Energy: Department of Health & Human Services Department of Homeland Security Dept. of Transportation: Environmental Protection Agency: National Aeronautics & Space Administration: National Science Foundation: Small Business Administration: +++++++++++++ Not Federal Library's are local except the library of congress Public Schooling is provided local Sanitation is not federal +++++++++++++ * ** *** **** ***** Does anybody here get running water from the federal government?? I do not think the Feds operate our local water utility. If they do, they are rfealy quiet about it. ***** **** *** ** * There are several thousand services at the link below

Answer 3

You must be smoking that funny stuff again. Local governments don't care about relationship management nor providing better service to the citizens. Don't you get it. Governments these days want to tax the hell out of citizens, give them mediocre & lip service, and spend their tax dollars on nonsense that only gets to the pockets of their rich political contributors.

Sorry to interrupt your buzz...