My daughter has been trying to log onto the internet, but keeps getting an error messages, that says "network cable unplugged". She has assured me that she has the ethernet plug in the correct place, but still can't get on the internet. Does anyone have any suggestions on how I can help her? She is a way at college and I can't actually see what she is doing.
Thank you so much
2006-10-02 06:40:28 · 8 answers · asked by Dee 2 in Computers & Internet ➔ Internet
Many colleges have tech support for the dorms... but here are a few things that come to mind.....
1) The ethernet cable could be bad.
2) The ethernet card could be bad.
3) The jack that she is plugging it into could be bad.
4) She could be missing drivers for her ethernet card.
5) Her tcp/ip properties may be set manually with ip address and dns... let windows choose those for you.
2006-10-02 06:44:16 · answer #1 · answered by danielrosborne 4 · 0⤊ 0⤋
Possible problems:
1. Your daughter's computer has problem.
2. The ethernet plug has problem.
To determine the cause of the error, please do the followings:
1. Check whether her college mates can access to the internet? Perhaps from another dorm?
2. Could you get another laptop or computer to connect using the same ethernet plug?
If other college mates are able to access the internet, then it's the computer problem. Probably some settings or personal firewall's configuration, etc.
If other college mates cannot access, then the College's ROUTER is having an issue. Need to contact the college's network administrator to fix the problem. Because the Router's access password is required to fix the issue on the router.
Hope this helps.
2006-10-02 07:22:13 · answer #2 · answered by frankenstein3000 3 · 0⤊ 0⤋
ok, assuming the cable is nice and the link effortless is on, on your community card and also you probably did attempt yet another cable and also you probably did verify your community card is okay and also you've were given the right drivers on your community card... ok, supply up pulling out your hair now, take a deep breath, the position does the different end of the community cable plug into? a router, a dsl/cable modem or yet another computing device? Did you reset (potential off-potential on) the different device? Is the link effortless on the different device on? If each little thing checks out ok and also you're nonetheless getting that mistakes and also you're utilizing win xp, there is an wonderful characteristic in XP that would help you (it has worked for me many cases) bypass to the administration panel (in classic mode) double click on community connections, locate the icon for interior of sight section CONNECTION, do a suitable click on it and choose restoration from the pop up menu.... If after checking all issues and it nonetheless does no longer artwork, i'd recommend scanning for viruses or Trojans... as this stuff can intervene with networking.... do not mission you receives it fixed !!!!!
2016-11-25 22:46:11 · answer #3 · answered by kimsey 4 · 0⤊ 0⤋
Not really an answer, but a question. What make of computer is it? My Dell notebook has been doing the same thing for about 6 months now. In months past I have tired everything in the answers/replies and none of them worked. The next time it occurs I'll try the repair suggestion.
2006-10-02 07:03:26 · answer #4 · answered by masterdon 1 · 0⤊ 0⤋
Turn OFF the DSL Modem and SHUT DOWN the computer for about 30 seconds.
Start the computer back up, THEN when she types in her desktop password,
TURN THE DSL MODEM back on and let the computer finish booting up.
If that does not work, POWER CYCLE the DSL MODEM by doing this.
UNPLUG the DSL MODEM POWER CORD from the back of it and wait for a few seconds (30) again and then you should be ok.
2006-10-02 06:52:08 · answer #5 · answered by Ex Head 6 · 0⤊ 0⤋
check the cables
if your network cuts out at any time just right click the network icon by the pc time
and click on repair that is on the 2 computers you can do this then windows xp will repair the
network for you and it dont take long at all
if you cant set that up
2006-10-02 06:46:51 · answer #6 · answered by Anonymous · 0⤊ 0⤋
Tell her to tutrn off her router and start it back up again and wait untill all the lights come back on then she should be able to get on. Mine does that quite a bit and i have to turn it off several times a week. I dont know why.
2006-10-02 06:49:28 · answer #7 · answered by Anonymous · 0⤊ 0⤋
She may have a bad cable...or may be hooking up to the wrong port in the wall....That's a start.
2006-10-02 06:46:35 · answer #8 · answered by FORD on FIRE 4 · 0⤊ 0⤋