Trojan Removal Procedure.
Malware is a general word for all form of Viruses, Spyware etc. This procedure works for all Malware. Replace the Ewido program with the appropriate program.
You might be unable to access the Internet after removing the Malware so you will need to run LSPfix or Winsockxpfix (as appropriate). Download one and save to desktop, run it later.
LSPfix: all Windows OS except 95.
http://www.cexx.org/lspfix.htm
Winsock XP Fix: Windows XP only.
http://www.spychecker.com/program/winsockxpfix.html
Download and Update Ewido:
http://www.ewido.net/en/download/
-- If you have problems updating see here:
http://www.ewido.net/en/download/updates/
Once the updates are installed do the following:
Let's get cleaning
Part 1
• Temporarily show hidden files.
For Windows XP:
1.
Click Start, and then click Control Panel.
2.
Click Appearance and Themes, and then click Folder Options.
3.
On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.
For older systems:
1.
Double-click My Computer, click View, and then click Folder Options.
2.
On the View tab, under "Hidden files and folders", click "Show hidden files and folders", and clear (uncheck) the "Hide protected operating system files" check box.
IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.
Empty your Internet Explorer cache and your other temporary file folders:
1.
On the Internet Explorer Tools menu, click Internet Options.
2.
On the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache.
3.
Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK.
4.
Click OK again.
Restart in Safe Mode:
To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."
Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.
Start Scan and let Ewido scan the PC
When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode.
If you are unable to access the Internet after removing Malware you will need to run LSPfix or Winsockxpfix (as appropriate).
If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem, removing the need to run Winsockxpfix. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the dialogue box that appears. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.
The last steps
If you are running Windows XP or Windows ME, and your computer has been successfully cleaned of Malware, there is one more thing that needs to be done.
Delete any old restore points and then create a new restore one. The old ones may, of course, be infected with the Malware and cannot be used.
First, start and then stop the Restore Service. This is done differently depending on what operating system you are running.
Windows XP:
1.
Click Start, and then click Control Panel.
2.
Click Performance and Maintenance, click System, and then click on the System Restore tab.
3.
Select the Turn Off System Restore check box, click Apply, then restart your computer.
4.
Return to the System Restore Tab and turn System Restore back on.
Windows ME:
1.
Click Start, click Control Panel, click System.
2.
Click Performance, click File System, and then click Troubleshooting.
3.
Enable the option Disable System Restore, click Apply then restart your computer.
4.
Return to the Troubleshooting tab and turn System Restore back on.
To set a manual restore point complete the following steps:
1.
Click the Start button.
2.
Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.
3.
Choose Create a restore point, and then click Next.
4.
In the Restore point description box, type a name for your restore point, and then click Next.
5.
Click OK.
2006-10-01 23:58:34
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answer #1
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answered by Anonymous
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First of all, a trojan is a type of virus. There are MANY different types of trojans out there.
You need to get a good virus scanning program like nortons, mckafe, or other such program. Do a scan and it should find the virus. If it cannot delete it, it can usually point you to a website or program which will remove it.
Be sure you do this, you could have much more than a simple trojan, you could also have keylogging software that emails everything you type once or twice a day to the person who deisgned it, and there goes all your passwords to everything you've been to.
2006-10-01 21:21:09
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answer #2
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answered by iswd1 5
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Hey, and hi ...
Ez fix ...first type AVAST ANTIVIRUS into your browser, download same, setup/install, run. IT'S A FREE DOWNLOAD ...Good people.(As apparently your 'puter has not been protected, don't be surprized when you see the list of dirty files the program finds inside.) Once the program has run it's course and shows you the list, it will ask you what you want to do with them. Your best choice from all advice I've ever recieved is to put it in the "chest" and so that is what I've always done. IT WILL REMOVE TROJAN ...THAT'S A FACT.
The next thing that you need to do is to download "spybot" and let that clean up your computer and block all of those nasty, little spying cookies.
Third thing to do is make it a point to be careful of your downloading things that will harm your computer. I had downloaded a list of them somewhere on one of my old computers, but it's gone. I do remember that you don't download porn and even many of your music site send cookies that are loaded with viruses and spying cookies.
Having "avast" and "spybot" running full-time gives a much greater protection over them, but you can do much to protect yourself by paying attention as to what downloads to avoid.
Good-luck. In all practicality, your computer should be cleaned up and running smoothe within a half an hour of your reading this answert. Both programs give step-by-step instructions.
2006-10-01 21:54:43
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answer #3
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answered by kooltymz 2
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Norton Internet Security with Anti Virus is the best... I use it ... no trojans, no spyware... a comp free of dirt... good luck... get one now.
2006-10-01 21:28:05
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answer #4
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answered by Anonymous
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Go to norton site and take trojan removal tool.
2006-10-01 21:21:15
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answer #5
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answered by James B 2
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Norton's
2006-10-01 21:19:27
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answer #6
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answered by Anonymous
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do you have a good virus protection on your puter if not go to www.cnet.com and check out there they might have a free virus removal there
2006-10-01 21:20:05
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answer #7
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answered by bub s 2
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get a virus scan like now dude and it will delete it. also put a spywear scan to.
2006-10-01 21:25:42
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answer #8
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answered by JAY JAY 3
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