i was bought a dell 3000 last year and i was told that it had a dvd drive and it does not. i was told it costs £650 with a printer and 17 inch but i does not even have microsoft word or any programs on it.
i think this was a rip off, what should i have been able to get from dell if i paid £650?
also someone told me that dell often dont include what you have asked for to save money, is this possible? if so can i do anything about it a year on? i really need help?
2006-10-01 02:17:54 · 5 answers · asked by Anonymous in Computers & Internet ➔ Hardware ➔ Desktops
since you've had it a year it's hard to understand why you didn't see this right away..but call their customer service and see what happens.
2006-10-01 02:21:47 · answer #1 · answered by David B 6 · 1⤊ 0⤋
Dell screwed me too and I contacted them and they had a tech come and install the programing I had ordered and paid for. Same as you; was supposed to have dvd and cd burner and didn't and they installed the hardware at my home.
2006-10-01 02:21:56 · answer #2 · answered by Doug 3 · 0⤊ 0⤋
Call them up to see if you are still under warranty. They usually don't include MS word. Excel unless you pay for it. It is usually $200 to $300 in US. How did you not notice you did not receive the DVD drive???
2006-10-01 02:24:35 · answer #3 · answered by PCTech 4 · 0⤊ 0⤋
1 year latter,I'd say it's sorry charlie.why the hell did you wait a yeat to complain about out right fraud???if you had contacted Dell when you got your pc then would have a valid complaint.I would say they simply sent the wrong computer by mistake.some one who paid for lesser system got your's and you got there's.but after a year just enjoy what you have.
2006-10-01 02:24:21 · answer #4 · answered by Anonymous · 0⤊ 0⤋
After a year? Probably not. You should have been on the phone with them the day you received the PC.
2006-10-01 02:20:19 · answer #5 · answered by Laquishacashaunette 4 · 1⤊ 0⤋