2006-09-30 22:27:20 · 10 answers · asked by Debbie N 1 in Computers & Internet ➔ Other - Computers
HP - Your guarantee is with the computer manufacturer rather than the distribute if it's a mechanical fault.You can approach Comet but they'll just be a middle man between you and HP. If it's a software fault eg: Windows has messed up then that won't be covered by any kind of guarantee.
2006-09-30 22:31:19 · answer #1 · answered by emread2002 4 · 1⤊ 0⤋
under consumer law Comet are the ones to sort out the problem your contract is with Comet you bought the PC off them not HP
and it is Comets responsibility to sort it out if HP need to be contacted then Comet should do that
2006-09-30 22:53:51 · answer #2 · answered by manning707@btinternet.com 1 · 0⤊ 0⤋
Depending on the fault go to comet first as any guarantee comes from their department and if necessary they will contact HP for you good look .
2006-09-30 22:40:35 · answer #3 · answered by rob_manchester2001 1 · 0⤊ 0⤋
HAHAHAHHA you bought a HP pc from Comet? Throw it in the bin - it'll be so far out of date its not worth bothering with.
2006-09-30 22:35:48 · answer #4 · answered by thecoldvoiceofreason 6 · 0⤊ 0⤋
Youre warranty is with hp.
Be sure you know which way the problem lies here though.
By this i mean: is it a user error or has a component failed on the pc itself!
you will end up paying the costs if the pc has any problems other than component failure ok.
2006-09-30 22:40:28 · answer #5 · answered by petesabout 2 · 0⤊ 0⤋
go back to comet, you are still in warrenty for a year, stand your ground say you want it fixed within 21 days or a new computer
2006-09-30 22:30:11 · answer #6 · answered by betty_boop81xx 2 · 0⤊ 0⤋
Take it back with all necessary paper work and do not be fobbed off you paid hard earned money tell them sort it now no bull just sort it or full refund ,take no prisoners
2006-09-30 22:38:44 · answer #7 · answered by taxed till i die,and then some. 7 · 0⤊ 0⤋
good luck if you phone with a problem,i lost the will to live the other week with their phone service,it was automated and i just went roun and round in circles it will be intresting to see my phone bill,when i finally spoke to a human he was of no use either,their customer service care stinks
2006-09-30 22:38:36 · answer #8 · answered by dumplingmuffin 7 · 0⤊ 0⤋
Go to the retailer first. It should be their responsibility for the first 12 months.
2006-09-30 22:29:59 · answer #9 · answered by Anonymous · 1⤊ 0⤋
its better to go to where u bought it from first............they will take care of ur problem and contact HP themselves...........but mostly it depends on the problem too..........so u should hav mentioned the prob here........
2006-09-30 22:38:30 · answer #10 · answered by Warrior~Within 3 · 0⤊ 0⤋