I have recently upgraded to 8 meg BB with BT, however when trying to download large files, browsing the net, or playing online games, I have noticed that the connection speed slows dramatically, and sometimes stops altogether.
I'm having to use a download manager with a 'resume' function to complete large downloads, and online gaming is impossible as the game just freezes when the connection is lost.
I am currently using a Netgear router/firewall - it is a few years old ... could this be the issue ??
A BT engineer came to test the telephone line, and it is working fine. All cables, filters and connectors have been replaced, and the problem remains. I have only had this problem since my service was upgraded to 8 meg, before that, it was fine.
BT have been no help at all regarding this matter !!
Any assistance would be greatly appreciated.
2006-09-30 06:18:06 · 6 answers · asked by Anonymous in Computers & Internet ➔ Internet
I check regularly for worms/trojans and viruses, and my PC always comes back clean as a whistle.
What is really annoying is that when it's working properly it's great ... only it's really unstable to the point it's pretty much useless for anything other than browsing, and I'm missing playing Guild Wars
: )
2006-09-30 19:36:04 · update #1
Sometimes when I am online I too get very low speeds and get chucked out of the internet altogether. Maybe where you live there is a large amount of people online all the time and that has an impact on your connection speed.
2006-09-30 06:24:51 · answer #1 · answered by TNT 2 · 15⤊ 13⤋
Switch your router off and back on - you may have a dynamic IP - they will assign you a new IP. They also have a "fair use" policy - so will stop your downloads if they think it's excessive. But if you're paying BT through the nose for unlimited - and they don't provide the service - seek legal advice or maybe contact OFCOM or whoever the regulator is now.
2006-09-30 06:25:59 · answer #2 · answered by Mike10613 6 · 3⤊ 2⤋
If it just started happening since the upgrade, it may be that the circut cannot handle that amount of bandwidth. The higher bandwidth the circut is translated to, the lower the noise margins(signal strength) you will recieve. The lower the noise margins, the less stable your connection. Sometimes the provider can untranslate the circut and retranslate it to resolve the issue, or there may be loads (bridge taps, load coils) on the circut that could be removed to improve the margins. I work on these types of issues daily, you will want to talk to your provider to see what your margins are, and see if you are taking any HEC or FEC errors on your circut.
2006-09-30 06:35:03 · answer #3 · answered by Robert 3 · 8⤊ 1⤋
I think its your router mate,ive got the bt home hub and it works well...Havent got a clue what Wolvies on about???
2006-09-30 06:49:00 · answer #4 · answered by Clarky 4 · 0⤊ 3⤋
check you system for virus/trojans , and check with the (isp)server for any server problems
2006-09-30 06:20:14 · answer #5 · answered by Anonymous · 0⤊ 2⤋
check on the modem/router web site see if there are any firmware to update them ....
2006-09-30 06:41:55 · answer #6 · answered by bluebottle 6 · 0⤊ 3⤋