what do i do when my wndow fitters have messed up fitting my new windows?

Question

i have a contract to get a kitchen fitted with them so where do i stand regards to cancelling i have paid a deposit my windows are a complete mess they say they have been doing windows for 21 years and have just ventured into kitchens having only fitted 25 they use sub contractors to do the work

Answer 1

Do not pay anymore money demand they be installed correctly and seek estimates to install them correctly. Check your local laws regarding contractors mosts states are vague but some as in Forida are serious about dead beat contractors. In some instances if they do not perform the work as contracted you are intitled to DOUBLE damages, Meaning the cost of repairs to finish the job and some for you. Also contact the local building department Usually a window installation requires permitting and if your windows won't pass then the contractor has not completed his work and is not entitled to payment. Take pictures lots of them and videos. If you repair their work without photos later it will be your word against their lies

Answer 2

Your windows, If you have payed for the windows via finance i.e. bank or loan you may be able to get help through them.
If you payed hard cash then you can probably say goodbye to your money.
I have worked as self employed in the double glazing and fitted kitchens industry for over 30 years and I have come across this sort of thing very frequent. If the company you used are reputable they will come back and sort the problems out. If not then you are on your own, the courts are not really interested in small claims and the cost to yourself well that's another expense.

The matter of your kitchen deposit, If you paid the deposit less than the cooling off period which is stated on the contract this can be 14 to 28 days normally, then you are legally entitled to your money back in full. ( you do have a contract ?.) I am not a solicitor just a self employed tradesman who has worked on recommendation for 32 years, and despise hearing about people getting ripped off by what we call in the trade as COWBOYS.

Answer 3

I have read all of your answers that have been given to you. I agree with parts of all of them . At the same time no one has talked about the company you are dealing with being licensed and bonded. A company like this in most areas have got to have a license and bond. The bond is like an insurance that covers a customer or a home owner that has had a bad work related experience from a company. Call your state builders board and explain to them the problems you are having. Here in Oregon they would send someone to inspect your job. The bond they would have would pay to correct the problem if the company chose not to do it themselves. It could also cost the company to lose their license to be able to do any further work at all. If they lose their license and bond they are out of business. To many complaints could do that as well. Also may call the "better business Be row" and complain to them as well. Some people still check with them to learn of any past complaints that company may have had in the past so to decide if it is a company you want to work with before doing any work with them. They are screwed one way or another if the company is lagit and you have a contract etc. the way it is suppose to do.
Do all of this and still keep t he option of suing them open.

Answer 4

First- make them come out at their expense and fix it. If they refuse, or do a crappy job again, get a lawyer. These people shouldn't be advertising experience and doing that kind of work. And cancel the kitchen contract. ANd explain exactly why you're cancelling. If they refuse to let you out of the contract, again, see a laywer before anything is done.. This type of thing happens all the time!

Answer 5

With regards to the window situation complain to the company involved and keep complaining until you get it resolved. You could say you are prepared to go to the local paper to tell of your bad experience - surely no decent company is prepared to risk bad publicity. About the kitchen - tell the company you will not part with another penny unless the window problem is sorted out. Keep on at them until you are satisfied with the outcome.

Answer 6

My answer would be If you've paid the whole amount for your windows, contact the company and get them to come back and put it right. They can't refuse, they have to return to put right what they have messed up on.

With regards to your kitchen, I wouldn't go with them if you can cancel them. Without knowing more and who the company is, I can't comment. I used to work for a window company, so can advise if you need..

Answer 7

Take them to Small Claims Court. Speak to a legal advisor about this. It doesn't cost much either and you'll need photographs, plans, anything you can to discredit these scumbags. Get another kitchen fitter in to quote for repair/remedy and sink the company.

Also, learn by this, you wouldn't go to a Doctor for your Newspaper, would you?

Answer 8

I work for a major contractor and we deal with sucontractors all the time. If you are not happy with any of the work get them back out to fix it. Their reputation is as important as money to them. if they refuse to co-operate go to trading standards and get them to come out and check the work that has been done and they will fight your case for you. Sometimes just the threat of trading standards will get the contractor sweating.

Answer 9

If I have any work done I don't employ anybody who asks for a deposit, and only pay them when the job is done to my satisfaction. See a lawyer.

Answer 10

tell them you want it rectified to your standard DONOT part with any money until you are satisfied if they disagree tell them you are taking action :- taing them to court and reporting them to the trading standard
BUT DONT BACK DOWN

good luck