dealing with customers when you are in bad mood.?

Question

i work in a retail business whe i have to meet and interect with people . some time iam in a very bad mood but with no choice i have to go work. some of the customers make you worse ,some cheer you up, but most freak you out more how do avoid snaping at them and losing it all? i some time feel like telling then to fck off! iam going there now, my mood sucks!

Answer 1

count to ten !!!!you need to be a real professional when dealing with customers. I worked as a Guest relations manager in large hotels and dealt with complaints on a daily basis. You need to let the irate ones speak without interruption and you use this time to prepare yourself to take charge of the situation. If i am a customer and i am being dealt with someone , who appears to be in a bad mood, then woe betide them, they will get one almighty tongue lashing. Overall, if you have as many moods as you appear to have, you need a backroom type job as you are not being fair to the public, your employer or yourself. Have a notice put on your staff room door to read as you leave to start work, "smile you are about to go on stage".............Remember that customer is paying you your wages.........

Answer 2

It's all in the communication, really. Both customers and clerks should be more efficient. Feck the smiles and service.

Customers should know that there no managers to speak to, that they either buy stuff that sells itself or need to look elsewhere, that returned items will find a way up their airse, that if they loiter in a shop for over 10 minutes they'll find themselves gagged and naked in a shop window, and that you can only buy items with drugs or sex, never on cash or credit.

Clerks on the other hand should know that each customer is entitled to carry out a handful of items unpaid for, that they can and will smash the counter using a baseball bat or powerful gun, that the best customers wear black face masks, and that consumers have a right to kill anything that's between themselves and the item they wish to take out the door.

Answer 3

i hear where u are coming from i work in the retail business and what i do is when i step into that door i go into a happy place and i start thinking of things that would make me happy...and if that doesn't work try going to a fellow employee that u know will cheer u up and see how that goes from there...but remember don't take it out on the customer because not every customer is the same and always keep a smile.

Answer 4

Dealing with customers is frustrating sometimes. I hate sounding like a broken record and saying the same things over again. There are also all of the stupid questions, and the people you can't understand. Given all of this, though, the one thing I always try to remember is their perspective. How would I want to be treated in the same position? One bad experience could make me not want to go back to a store. There are many people I look forward to seeing, and that keeps me going too.

Answer 5

You don't need to put up with anything you don't like and the customer is not always right either, I have seen some people treat shop workers like they are a bit of filth and there is no need for it, I feel sorry for you having to put up with bad attitudes from those sort of people, maybe you could ask for a job away from front of house for a month or so and see if you feel better doing a different job at your place of work.

Answer 6

The lovely retail world.... The best thing is to try to smile no matter how fake it is, they don't know you, they don't know it's fake. Answer their question then turn around and mouth off, and make fun of them silently. It really will make you feel better. Just smile and turn around and mouth to yourself "what a loser, are you really that stupid?"
Hey, I've been on both ends. I understand, somehow when I was in our position, making fun made me feel better. People do it every day - if there is anyone out there that thinks that there someone in retail that is happy-go-lucky even half the time- they're sadly wrong!

Answer 7

I also work in retail dealing with exclusive product and a clientele to match. I find a majority of the time professionalism kicks in and I deal with them. Sometimes though I too wanna kick their a$$es across the shop floor. Try to find a way of burying your frustration and anger, get the customer dealt with, then pop out and listen to some feelgood music. With that I mean any that you feel lifts your spirits (could be anything from ABBA to ZZ Top and yes I do include Slipknot) I find it calms me, ready for the next **** to come along.

Answer 8

I would love to have a naughty chair, and sit the customer down facing the wall until they are able to air their gripe in a more polite manner! As I can't do that, I am polite to them, and be thankful I don't have to live next door to them!
To all those who say we should be working elsewhere, we are more than happy to deal with a complaint, but it is a form of bullying to be rude or throw a tantrum to people who are not in a postiion to fight back.

Answer 9

Being professional means that you're not allowed to carry your problems & bad mood at work. You leave all that back home and you are nice, helpful and polite.
Unless you're able to do that, I'm afraid you have to look for something else.

Answer 10

Only u can let your self worked up, no one else can. Ignore them and think about something pleasant. Don't let people push u into that bad mood, laugh to yourself and say thank God i'm alright, glad I'm not like they are.