Please tell me if i was in the right......?

Question

Today while at work the phone had rang & i answered it,the person on the other end ask to speak to 1 of my managers & i politly told him the manager he was asking to speak to was not in so i ask if i could take a message and he replied "no",the gentleman then ask to speak to the other manager & i said who James ? The man replied yes james,so i transfered the call to James.After a minute or so James called me into his office and began to raise his voice at me to the point of loudly yelling at me and he said that the man didnt want to speak to him he wanted to speak to the manager of the service dept...the man told me he wished to talk to james and i done what i thought i was supposed to do ( i transfered the call to james).When he began yelling at me he was very rude (my manager),he didnt have to yell at me like that.So i ended up quiting my job because my daddy dont even yell at me like that.Was i wronge for quiting my job and not tolorate being yelled at like that??

Answer 1

Sometimes one has to stand up for what one believes. I am glad that you had the courage to both stand up to him and to walk away from the job before they stole your dignity.

Pride can be of course a bad thing, but there are commonly accepted rules of human behavior. It is not nice to scream at an employee just because you took a call that you did not want to take.

Answer 2

The person on the phone wanted a certain manager, you should have told him that manager was the only one who could help him.

The other manager was out of line. However, many managers have no people skills and this is how they deal with things.

You need to learn to be more mature and get uesd to the real world. You can't quit your job every time a manager yalls at you.

I had a line of work I did in 3 gtates over 24 years. When I got a manager who made it to be not fun any more I took another job. But I put up with the manager until I found another job.

Answer 3

You were right to feel the way you did. You were wrong to act on your feelings. The workplace is often tough on the worker's emotions. You have to accept that and see each event as a learning experience. There is a good chance that you did something wrong, even if it was a mistake. You need to learn these thing, hopefully during training, but however it happens, you have to learn to be better at your job.

Quitting is never good on your record. You have to think ahead to your best course of action. If you decide to quit, don't do it rashly. Take your time to get a new job, and quit in an orderly manner. You may need references someday.

;-D Managers often have poor people skills. That is their problem, but it is upsetting to the employee anyway. it is often the result of something called 'The Peter Principal.' It is basically that an employee does a good job, and is promoted. He does a good job and is promoted... This goes on until he lands in a job where he can not do a good job, and then he is not promoted! He is stuck in a stressful job and can't do a good job at it. This is often how great salesmen end up to be poor managers. He often passes on this stress to those around him.

Answer 4

You are both wrong. Your telephone skills need improvement. When you mention James, do you really expect anyone out side to know that James does not work in the same department? It is your job to verify what the guy wants so you can turn him over to the appropriate person.

The manager is also wrong not for pointing out your screw up but berating the staff is no way to manage an office. He should have talked to your manager that may be you need some direction. If I were the general manager, you would both be in my office though separately.

Answer 5

You did the right thing on the phone. Good job. However, quitting your job over something silly like that... not so bright, it's not going to look good when you go try to get another job.
The best thing to do when your manager starts yelling at you is to nod, say yes, I'm sorry, and then go on doing a good job. You'll be recognized for it eventually.
Quitting your job because even your "daddy dont yell at you like that" isn't going to help. You'll find alot of managers like that. There are just alot of stupid people in the world.

Answer 6

This is work, not home and "daddy" - it's very upsettting to be chewed out at work, but your life will have lots of people yelling at it, picking up your ball and going home is not a professional response.

The core problem is that you "gave" the caller the name of the manager - first rule of thumb, you don't do that.

Even though the person yelled at you, I would recommend that you go back and apologize, even if you don't want to go back to work for him - it may preserve him as a reference some day.

Answer 7

im so sorry to hear about your job. the manager had no right to raise his voice at you. you did exactly what was requested of you. he should have transfered the call on to the service dept without fuss unless he is just down right lazy.maybe he was taking a nap or something lol.he was in the wrong and you may get a call of apology or your job back.that is what i would do. im a supervisor. good luck to you. thumbs up for not taking his ****

Answer 8

you're not wrong, james was wrong, i quit my job on the spot when my floor manager was rude to me and now im self employ and love it...Be self employ, work to make yourself rich, not someone else,i work with a great company they help homeowners pull tens of thousands of dollars of interest savings out of their mortgage through a carefully controllled biweekly prepayment system(by dividing their monthly payment by 2). their services is so popular, they're saving homeowners BILLIONS of dollars! this is NOT something that homeowners can easily do on their own due to many hidden pitfalls.... homeowners pay you about $395 to sign up,you keep $276.5. 2 simple forms. NO refinancing is involved. you enroll the client. the company do everything else. and YOU CAN POCKET 70% COMMISSIONS! call 1800-365-7550 ext 61583 and get free info, that will explain it in more details,check out my web site www.amr.usmr.net or e-mail me at [e-mail] U.S. residents only

Answer 9

No, you weren't wrong, James is an idiot. The first rule of managment is never to jump to conclusions which he clearly did. He shouldn't be in charge of people. Good for you for dumping the dud job.

Answer 10

Walking off the job isn't cool. You probably won't get a good job reference from them if you need one. Once my Daughter thought she had walked off the job for a perfectly legitimate reason. She went and talked to her boss later on in the day. The boss told her that she had a good reason to be upset, but he wouldn't trust her not to do it again.