Changed back to british gas earlier in the year..firstly no one came to reset our meters, so we had two gas cards, one after the other and neither worked although we had purchased £5 credit on each. This has never been refunded.
Today I credited my electricity key with £15 which the meter would not accept (error d4).
Contacted customer care and waited over an hour and a half for an operator to become free explained we are away as from Mon
we were told nothing could be done until we are down to less than 50p emergency at which point an engineer will come and give us £10 credit.A new key and a refund of the £15 should arrive next week..whilst we are away.
utter crap!
2006-09-29 05:45:58 · 13 answers · asked by lovelylesley7 1 in Home & Garden ➔ Other - Home & Garden
Useless wankers, they think they are so good, they are crap.
Because they are so large they have lost touch with the customers. They left my Mum with no heating or water, because of an error with a bill which turns out was a computer error.
Useless money grabbing bastards. The service does not reflect the extortionate prices they think people can afford.
2006-09-29 05:52:29 · answer #1 · answered by Mr Tinkles 3 · 1⤊ 1⤋
I also used to work for BG in their accounts/complaints department. I have also worked complaints for BT. The important thing is to be passive-aggressive. Do not be rude but be firm and do not accept no for an answer. Trying to do this over the phone is pretty much a waste of time. Make sure during phone calls that you take a note of the person's name and you will get a better response. Also make notes of the phone call and back this up with a letter with all the details plus a request for compensation of costs for time and inconvenience. If you happen to know a psychiatrist one of my favourite tricks when complaining was to get them to write a letter confirming that you have suffered stress and problems at work as a result. It works a treat. As a result I have so far got 600 quid from both BT and Lloyds Bank, over 3000 quid from HSBC and enjoyed over a years almost free train travel from SW Trains. However the most important thing is to stay calm, not be rude but not take no for an answer.
2006-09-29 05:59:14 · answer #2 · answered by wilf69 3 · 0⤊ 0⤋
I worked for BG and its true about the engineer, unfortunatly these guys work for your local supplier, Ie LEB in Londond area or Scottish Power in Southern Soctland and BG customers get 2nd rate service from them so they will not come out and give you emergency until you are at 50p and if you are above they will walk away.
But if you have an issue with BG ask to speak to a manager and they are usually cool to help you as much as they can, i know most of the Pre pay managers. If you really want to stick it to them then tell them you will speak to Enegy Watch that will get things going if you are struggling for power. Plus get the Pre pay meter out if you can pay bills it'll save you a fortune cos pre pay is about 5p per unit dearer
2006-09-29 05:51:56 · answer #3 · answered by poli_b2001 5 · 1⤊ 0⤋
yes eventually but its bloody hard work they have the worst customer relation system of all the utilities and that's saying something and if your paperless billing it will take you 5 mins to get to your page and by that time you couldn't care less "Contact us" it will say, you do so and your lucky if you get a reply in 3 days or if at all, so you phone and it cost you an arm and a leg before you get sorted what you first went on the phone for and by that time you've forgotten what the hell it was
2006-09-29 06:03:00 · answer #4 · answered by srracvuee 7 · 0⤊ 0⤋
yes trying to change to them to supply electicity from our old supplier .complete mix up on thier part did not get the transfer no right ,stopped direct debit to our old supplier and then was left with a bill of 240 went through all channels but they still said it was a clerical error but awarded me £60 as a goodwill payment
2006-09-29 07:01:17 · answer #5 · answered by 808fl 5 · 0⤊ 0⤋
If any organisation replies to that's courtroom situations, it expenses funds. when it comes to British gas, i'm nevertheless waiting for a reaction myself. i do not anticipate to take heed to from them, even with the indisputable fact that, if that's related to a blend up over a very last bill, in simple terms dangle on for you funds. they're going to quickly be in contact.
2016-12-04 00:57:53 · answer #6 · answered by Anonymous · 0⤊ 0⤋
i have managed to get money out of british gas get on to their customer service dept i waited in all day for a engineer who never showed complained and got 40 quid credited to me
2006-09-29 05:55:16 · answer #7 · answered by karen a 2 · 0⤊ 0⤋
I have tried to make a complaint before after they stole our account from another supplier without our permission,but just got nowhere.They are utterly useless
2006-09-29 05:55:09 · answer #8 · answered by Lou 3 · 0⤊ 0⤋
The managing Director is called Mark Clare.
Write to him directly.
2006-09-29 05:54:49 · answer #9 · answered by commentator 2 · 0⤊ 0⤋
go to the electricity board for you gas and elec and tell british gas to get stuffed
2006-09-29 05:51:58 · answer #10 · answered by Anonymous · 1⤊ 0⤋