Hi does anybody know what I have to do next to get my bank charges refunded , I have sent my details to the bank and got all my statements from the bank sent to me , I need to know what I have to do next ? Can anyone give me the advice or point me to a site that can give me the information I need , thanks in advance.
2006-09-29 03:11:39 · 14 answers · asked by TRUEBRIT 4 in Business & Finance ➔ Personal Finance
Go to the money expert site. He has a 4 step guide to claiming back charges. It's illegal for them to charge you and you can claim the majority of them back for the last 6 years. (They are only allowed to charge you a reasonable admin charge) It does warn you on the site but banks can get really nasty and close your account down when you insist on having the money back so it's a good idea to set up another account with a different bank first. I'm planning on doing this but as I'm overdrawn I'm unable to as I'd need to pay my overdraft off.......one to think about, but look on the site for more info. He's got loads of other good tips as well.
2006-10-02 11:46:54 · answer #1 · answered by sarahlee 2 · 1⤊ 0⤋
It very much depends on what the charges were made for. Banks have a duty under the banking code (a voluntary code they pretty much all agree to) that they will do all within their power to help customers in financial difficulty. You should write to your bank's head office detailing what has happened and what the causes were. Do this as soon as you can - the more you delay the more likely you are to get additional charges levied. Quote this aspect of the banking code at them and talk about the banking ombusman and the FSA (financial services authority). That usually does the trick (-:
2006-09-29 12:49:25 · answer #2 · answered by Niki M 1 · 0⤊ 0⤋
I have done the same, I went into my bank with my bank statement or something saying about the amount of charges and asked to speak to someone. I told her my situation. Say that you were misled about the terms of the charges and you feel you shouldnt be charged as you had no clue and this worked for me, say you dont want to be in serious trouble as you cannot afford to pay the charges because you only earn (i said ema which i have to pay out) a little amount of money and your paretns get all that for board.
Whether its true or not, if you pretend to be niave and upset/ not in tears, the woman (not blokes!!) wil lspeak to her supervisor and they will be cleared. Make sure you say to her that you have now read the full terms and conditions which you didn't do in the first place.
It works like a charm. I have done it 3 times in the exact same way but at different branches- my fault for not actually reading my statements! lol
Hope you get it sorted hun :)
2006-09-29 10:24:36 · answer #3 · answered by babybitch69 3 · 0⤊ 0⤋
If you have been a long standing customer with your bank (more than 5 years), and they value your business then sending a letter of complaint to the bank manager should do the trick. However, if the bank does not feel generous then do not hope for too much. They obviously feel that the are entitled to charge you, so you need to prove them wrong.
Good luck
2006-09-29 10:24:04 · answer #4 · answered by bumblingbeermonster 3 · 0⤊ 0⤋
Banks hate court cases and bad publicity. Write to the manager, say that you have studied the statements they sent you and you consider them too high. Offer about half of what they are asking and say if not acceptable you will be challenging them in court.
They will refund you the money, but they may close your a/c as punishment.
2006-09-29 20:53:14 · answer #5 · answered by Anonymous · 0⤊ 0⤋
Why were you charged?
If it was no fault of your own you should be within your rights.
If you asked them to stop a cheque (for example) and you knew there were not going to be enough funds, they still paid it out and it made you go overdrawn, all you need to do is get the name, time, date, the department of the person you spoke to over the phone thn they can trace the call back as all calls should be recorded.
You just say, I spoke to this person at this time etc and they advised that I would not be charged or the cheque would not go out (or whatever)
If you manage your account very well, I think they will be happy to oblige, if it is a regular occurance you will have a battle on your hands.
hope this helps.
2006-10-01 12:24:43 · answer #6 · answered by Rebz 5 · 0⤊ 0⤋
Banks hate to lose money and cuistomers. Go up to the bank, ask to speak to the manager, politely ask exactly what the charges are for then tell him / her that if they are not withdrawn you will be taking all your finances out of their bank and going to a better one.
2006-09-29 10:23:04 · answer #7 · answered by Anonymous · 0⤊ 0⤋
It would be easier to win the lottery. I think you have to sell your soul and sign the contract in blood or something like that if you want any sort of refund from a bank.
2006-09-29 10:17:48 · answer #8 · answered by Polo 7 · 2⤊ 0⤋
try the financial ombudsman as they regulate banks. I think you have to give your bank 6 months to sort the problem out themselves before the ombudsman will do anything for you. You can fill out a form and send them the information and they should be able to advise you.
2006-09-29 10:17:28 · answer #9 · answered by hsbondgirl007 1 · 0⤊ 0⤋
When the bank is in error, you can call them on a 1-800 and a service representative will look at your case and then credit your account as such.
2006-09-29 10:20:38 · answer #10 · answered by Anonymous · 0⤊ 0⤋