Dell customer care advised I restore my computer which means i loose all my information...bit much too loose, but i find the keys very handy when working on documents.
2006-09-29 01:39:34 · 4 answers · asked by Anonymous in Computers & Internet ➔ Hardware ➔ Laptops & Notebooks
Hi there:
I know the problem you are facing - it is common with many big name computer sellers. HP and Compaq have a hidden, proprietary partitions on the harddrive with all the drivers and installation, etc. " AS OF THE DAY SHIPPED". I just helped someone with an 80 gig drive that, if "restored" would entirely destroy the contents of the hardrive - just to fix a tiny problem. The companies do not consider " YOUR " files to be of any value, and pressing the restore button will, put the computer to " AS SHIPPED" - the heck with you. On the HP, they refuse to allow you to partition the harddrive to C: and D: to save your valued information on D: - NOPE, the system only works with the whole harddrive, which, now is 120 to 200 gigs of unpartitioned space.
When I asked how the customer was to " SAVE " any important data, they said the " CUSTOMER " had to immediatedly burn everything on CD or DVD.... so you have 8 or 9 GIGs of proprietary JUNK ( ads, 14 day trials, BUY NOWs, comnercials,
web links to more ads, commercials, trials, and junk ) and
190 Gigs of empty harddrive space that you are not allowed to use - since pressing " RESTORE" ( F11 ) will erase the ENTIRE
harddrive.
It really makes you wonder about the upper executive of these corporations.... I'd like to go into THEIR offices and press F11....
whooppeee.....
I went to the DELL website to see what drivers they DO give the customer - you... and the only hope I can see for you is to try the typical UTILITY updates. On the computer I looked at as an example, with the scroll arrows on the touch pad, there was no touch pad driver by itself, but there was a huge 71 MEG download of updates and repairs to the SETUP UTILITIES, that ran most of the laptop hardware. If you were lucky, this utility would reset the " mouse" driver that runs the touchpad.
Having DELL tell you to erase your ENTIRE harddrive full of YOUR information, just to install a tiny Touch Pad Pointer .... is...
Corporate America, at its best....
There was another driver in the downloads section that ran the CPU and the motherboard interface , again, you could saftely run this driver, as it would re-write the driver, leaving the rest of the Harddrive alone...
In the future, if you could please state the model number, you may get faster, more detailed help from knowledgeable people.
They can't help you if you are too vague.
Soooo.... in your browser, type in DELL.com, and then in the search window on DELL, type in the model number- you will go to a page with dozens of options, including DRIVERS, and from there, you will likely get a hundred or two drivers, many duplicated. Scroll through them until you get the UTILITY updates, or the CPU interface updates or whatever else looks like a driver for the motherboard, or the CPU and the interface between them.
If you " Update" these drivers, you " MAY " just get the correct driver for the touchpad going again..
If you DO succeed with these updates, go immediately online to driverguide.com, sign up as a free member, and then use the free trial that they offer of the DRIVER utility that scans your computer to find ALL the drivers for ALL the dervices. You can then store all the drivers on CD of whatever, and use them at will at any time in the future !!! You have x number of days to use the program, but it usually works, and many people I know have used it and were VERY happy with the results. There are other programs that do this, and obviously the " RESTORE" points in Windows XP are not working for you... - these only work if WinXP is working well in the first place, and when it really crashes ( as hundreds of ASKERS have posted just on the yahoo ANSWERS forum ), the typical boot, hit F8, and scroll down the list of things like " RESTORE TO LAST KNOWN WORKING .." points, do not work anyway...
Hope that these suggestions help - otherwise you will have to buy an external 200 GIG, USB connect harddrive, and load everything to it, and in the future, avoid putting anything on the entire laptop harddrive, so that you can press the " RESTORE" button every time the computer screws up. Many people do this... ( what is the point of having a huge laptop harddrive if you can't USE it??? )
Email support at DELL and give them heck, and tell them that just because HP and Compaq, and Gateway, and etc. etc. do this stupid " wipe the drive - to heck with the customer " trick, it is no reason that they should do it too.... They have hundreds of software engineers on staff, and they could re-program the software restore utility to allow a D: drive - in a DAY. Not enough customers complain, so they just ignore the few who do - "fight the future" ( quote from the X-Files )....
Good Luck !
robin
2006-09-29 16:45:25 · answer #1 · answered by robin_graves 4 · 4⤊ 0⤋
ahh mines does that ! it really is aggravating to assert the least...you want to fix the sensory gadget for the mouse pad because it will be too gentle, it really is why it will leap into the middle of the sentence as it really is probable the position the mouse is mendacity. that would favor to fix the scroll too, there is probable a lock on it!
2016-11-25 02:13:16 · answer #2 · answered by ? 3 · 0⤊ 0⤋
Try taking it to a shop
2006-09-29 02:00:40 · answer #3 · answered by gamehacker611 2 · 0⤊ 0⤋
turn it on
2006-09-29 01:41:07 · answer #4 · answered by Pierre 1 · 0⤊ 0⤋