my comp is infected with torjan please help me to get rid of it-but symentac anti virus says zero virus?

Answer 1

Here is some things you should do on a regular basis to clean up and
Speed up your computer. In Internet Explorer, go to “Tools”, Internet Options, and click on “Delete Files”. These are temporary files that just take up space on your computer.
Download and run “Ad-aware” and “Spybot” . These are Anti-spyware programs. Spyware will slow down your computer. See links below.

http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10045910.html?part=dl-ad-aware&subj=dl&tag=top5

http://www-spybot.net/

Free virus scan:
http://housecall65.trendmicro.com/

Answer 2

Why don't you try system restore. this way you will be able to go back to the date when you think your computer was free from these Trojans. system restore keeps all the saved documents but if there was some s/w download..then that you may have to download again. This restore is completely reversible and you may set your system to any date you want. this is how you do it......

start>all programs>accessories>system tools>system restore

at this point a new window is opened up. heres how you go now..

check on "restore my computer to an earlier date" >next

now you will be shown a calender. select the date and month here. click on next

now the computer will set the new system points. it will take about 2 minutes... computer will shut down and start on its own. it will flash a message whether your system was set or not set on that date.

Try this.. its effective to get rid of unwanted Trojans/virus/spy ware etc.

All the best.

Answer 3

Trojan Removal Procedure.

Malware is a general word for all form of Viruses, Spyware etc. This procedure works for all Malware. Replace the Ewido program with the appropriate program.

You might be unable to access the Internet after removing the Malware so you will need to run LSPfix or Winsockxpfix (as appropriate). Download one and save to desktop, run it later.

LSPfix: all Windows OS except 95.

http://www.cexx.org/lspfix.htm

Winsock XP Fix: Windows XP only.

http://www.spychecker.com/program/winsockxpfix.html



Download and Update Ewido:

http://www.ewido.net/en/download/


-- If you have problems updating see here:

http://www.ewido.net/en/download/updates

Once the updates are installed do the following:



Let's get cleaning

Part 1

• Temporarily show hidden files.

For Windows XP:

1.
Click Start, and then click Control Panel.

2.
Click Appearance and Themes, and then click Folder Options.

3.
On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.



For older systems:

1.
Double-click My Computer, click View, and then click Folder Options.

2.
On the View tab, under "Hidden files and folders", click "Show hidden files and folders", and clear (uncheck) the "Hide protected operating system files" check box.


IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.


Empty your Internet Explorer cache and your other temporary file folders:

1.
On the Internet Explorer Tools menu, click Internet Options.

2.
On the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache.

3.
Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK.

4.
Click OK again.

Restart in Safe Mode:

To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."

Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.



Start Scan and let Ewido scan the PC


When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode.

If you are unable to access the Internet after removing Malware you will need to run LSPfix or Winsockxpfix (as appropriate).


If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem, removing the need to run Winsockxpfix. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the dialogue box that appears. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.


The last steps

If you are running Windows XP or Windows ME, and your computer has been successfully cleaned of Malware, there is one more thing that needs to be done.

Delete any old restore points and then create a new restore one. The old ones may, of course, be infected with the Malware and cannot be used.

First, start and then stop the Restore Service. This is done differently depending on what operating system you are running.

Windows XP:

1.
Click Start, and then click Control Panel.

2.
Click Performance and Maintenance, click System, and then click on the System Restore tab.

3.
Select the Turn Off System Restore check box, click Apply, then restart your computer.

4.
Return to the System Restore Tab and turn System Restore back on.


Windows ME:

1.
Click Start, click Control Panel, click System.

2.
Click Performance, click File System, and then click Troubleshooting.

3.
Enable the option Disable System Restore, click Apply then restart your computer.

4.
Return to the Troubleshooting tab and turn System Restore back on.


To set a manual restore point complete the following steps:

1.
Click the Start button.

2.
Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

3.
Choose Create a restore point, and then click Next.

4.
In the Restore point description box, type a name for your restore point, and then click Next.

5.
Click OK.

Answer 4

It quite would not have something to do with IE and it is protection vulnerabilities. you purely ended up with between the main contemporary rogue infections available. and there are particularly a number of them. seek your laptop for tdss. sort that for the time of your seek field and use the extra progressed thoughts to instruct hidden records besides as gadget folders and subfolders. the TDSS trojan keeps you from downloading antivirus products from protection web pages. in case you stumble in this trojan/rootkit delete each and every record you detect. dont hassle there are no gadget records that start up with tdss. it is totally a factor of your answer. you apart from mght desire a stable antimalware product to do away with this rogue an infection. stable luck

Answer 5

Symantec reports clean, so how do you know you're infected? Anyways if you are infected here's what you do.

1. Go to www.free.grisoft.com
2. DOWNLOAD NOT INSTALL AVG FREE
3. UNINSTALL Symantec.
4. Install AVG.
5. Scan and remove.

Answer 6

Just to be a pedant a trojan is not a virus - so anti virus would not detect it !. A virus is self replicating, a trojan is not

Answer 7

Try McAfee....or just Scan ur PC Via the Net....go2
www.pandasoftware.com
it will surely Scan ur DRIVES and Remove it Completely.

Answer 8

so u better go for norton anti virus 2005 and update it ,it not only detect trojans but also block it...................it also detect boot sector viruses,if u still face problem better to switch to anti vir which is good in detecting trojans

Answer 9

Scan for trojans and remove (free online scan) with Ewido

http://www.ewido.net/en/

Ewido is excelent for removing trojans.

Answer 10

You can try this antivirus. It's just great. Go to www.eset.com and download the nod32 antivirus.