I pay for my email service but the website is now unobtainable and they have no support feature apart from the one on the website (which I can't use, obviously). They have no contact information and I urgently need to use my email account. How do I complain or get some assistance?
2006-09-27 03:55:10 · 3 answers · asked by b_b_best 1 in Computers & Internet ➔ Internet
I pay for my email service but the website is now unobtainable and they have no support feature apart from the one on the website (which I can't use, obviously). They have no contact information and I urgently need to use my email account. How do I complain or get some assistance? - UK BASED.
What about the citizen's advice bureau?
2006-09-27 04:18:50 · update #1
Also, the website does have a support email address which I have used in the past but they are now returning all emails to them saying they have received a lot of spam so to use the support feature on their website which is... offline.
2006-09-27 04:20:06 · update #2
Look, this is not an ISP. My internet is fine. It's a web-based email provider. Another.com - I pay yearly for the email account. They do have a support email address but it is refusing any more emails stating that it has had to due to significant spam increase. The support phone line also states that they are no longer using the phone line. The support enquiry form on their website is obviosuly also down.
They have no contact address and I have no way of getting hold of them.
Hence I wish to complain to someone. Is their an ombudsman for UK internet companies like Oftel is for Telcos/ISPs?
2006-09-27 05:22:17 · update #3
You can complain about any business relationship
you have to the following people:
The Better Business Bureau
Junior Chamber of Commerce
The Governor's Office (State Specific)
The President of the United States
1600 Pennsylvania Ave.
Washington, DC
2006-09-27 04:05:10 · answer #1 · answered by zahbudar 6 · 0⤊ 0⤋
No offense intended, but you host your website with someone who has no contact address?? Do you know how that sounds?
Ok. First off, if they are a legit ISP, they will have a service level agreement - which is basically a contract that you would have been able to see (terms and conditions) before you made your first payment to them. This agreement should state clearly their legal position on "down time"...ie time when the servers might mess up and you can't view your website. Most ISPs will have a "no more than 48 hours" type policy - but if you don't know what your agreement is, you could have easily signed away all of your rights already. All they have to do is write under the SLA that you have no rights when it comes to down time (there is nothing legally wrong with this) and when you click "accept" to their terms, you are effectively signing your rights away.
I bet you're now wishing that you read those terms aren't you? Well not to worry if this is the case. My advice would be to switch to a REPUTABLE company. Any ISP without contact details is a cowboy in my book - and you get what you pay for I'm afraid.
Contact:
http://www.fasthosts.co.uk
and ask to switch your hosting package to them as soon as possible. It usually only takes a couple of days and you could be up and running with a decent company. Also, they only charge about a fiver a month for the service, so its still cheap.
Sorry to be the bearer of bad news, but honesty is honesty.
2006-09-27 11:56:21 · answer #2 · answered by gromitski 5 · 0⤊ 0⤋
you dont. That is the price you pay for a site like that. All sites are just run either by companies or individuals. Some good, some bad, but you takes your chances with ones that have no contact info or other means of support.
2006-09-27 11:03:32 · answer #3 · answered by Anonymous · 1⤊ 0⤋