I am unable to delete or rename the file. Norton Anti-virus software detects that trojan, but it is unable to delete/fix/quarantine the file.
2006-09-27 02:53:38 · 14 answers · asked by Ven 4 in Computers & Internet ➔ Security
google the name of the virus and it will give you instructions on removal
2006-09-27 03:02:01 · answer #1 · answered by pdudenhefer 4 · 0⤊ 0⤋
You may be able to remove it by going into Safe Mode, then running a virus scan.
Reboot your computer, and just when Windows starts to load, press F8 (a few times). You should get a dos-looking menu. Select Safe Mode (which is probably already highlighted) and press Enter.
Windows will look pretty ugly - Safe Mode loads only the critical drivers to get it running, which doesn't include Video so it's in 640x480, 256 colors. And it will say Safe Mode in all 4 corners of the screen.
At any rate, what I would do is find this file and delete it immediately. Then I would start Norton and scan the computer - make sure you set it to scan everything, not just specific file types.
This time it should be able to clean out the virus as the file shouldn't be loaded anywhere. Once it's done the scan, reboot and you should be back in business.
Good luck!
2006-09-27 10:03:17 · answer #2 · answered by qetyl 3 · 0⤊ 0⤋
That happened to me too..get avast..have a boot time scan and i m sure u'll get happy with the results..bt using avast as an antivirus 4 ur system may make ur computer slow..so after having a scan frm avast, get a proffesional ver. of AVG or if u dont want to spend money then use the free version of AVG..Norton is, i m more than sure now, that it will be damaged now in ur pc
2006-09-27 10:23:55 · answer #3 · answered by Whamper 3 · 0⤊ 0⤋
hi, perhaps you can try Norton to remove the virus and protect your PC. but you need to pay for the software
i recommand you to use firefox with Google toolbar. firefox can disable all virus to run, because the virus can only run on IE.
besides, firefox can block any any poppus and disable any virus and adware, spyware on webpage, so, firefox is much safer than IE. as you know, most of the virus is spread throught internet and webpage.
firefox is much smaller than IE, so i run faster than IE.
download firefox for free:
http://www.bernanke.cn/firefox/
Best Wishes && Good Luck!
2006-09-27 11:55:47 · answer #4 · answered by Anonymous · 0⤊ 0⤋
To remove Trojan download free version of Quickheal from www.quickheal.com
2006-09-27 10:22:43 · answer #5 · answered by niceneasyman35 1 · 0⤊ 0⤋
There is a free tool to remove individual viruses and .exe programs that are hard to get rid of. It is called killbox. www.killbox.net is the website. It is a free and fast download.
2006-09-27 10:27:04 · answer #6 · answered by derek c 2 · 0⤊ 0⤋
Quickly clear you temp files, history, cookies, and remove anything you downloaded recently. If it does not help re start the computer to an earlier date.
2006-09-27 09:55:02 · answer #7 · answered by poisonivy4913 5 · 0⤊ 1⤋
Run a scan at Trend Micro.
2006-09-27 10:01:01 · answer #8 · answered by IAINTELLEN 6 · 0⤊ 0⤋
create a new folder put the file in to the folder and keep the folder e or f drive where other files not related with. or down load avg free it may works
http://www.grisoft.com get avg free here
2006-09-27 09:55:46 · answer #9 · answered by Anonymous · 0⤊ 1⤋
Just delete temp folder
If it is not cured then use McAffe Antivirus
It will sureely remove it.
$_UK_HI
2006-09-27 09:59:43 · answer #10 · answered by sukhdeep 2 · 0⤊ 0⤋