Why is everyone you speak to that work in a customer service department so utterly useless?

Answer 1

Because they have been sacked from all their other jobs for being fat ugly mooses... Now they are all bitter and twisted and enjoy fukcing the rest of us around....

Answer 2

I don't believe they are useless, most people in customer service are only doing thier job (what the policy says or all that they can do for the customer). So maybe nothing else can be done and that is just not what the customer wants to hear. The only other option the customer has from there is to talk to the manager. All else I can say is get them with repetitiveness and kindness. It can go a long way. okay

Answer 3

I agree and disagree with some of these response. I worked in customer service for two years. Helping people is one of my main goals in life. I did the best job I could and went well out of my way for several people, even if that meant not getting off work on time and they appriciated it. It was also my experience that customers walked up to a service desk with the assumption that I was a moron and had no clue what I was talking about and that they'd have to ask for the supervisor. What always made me laugh was that I was trained to be a substitute supervisor for lunch and stuff, so I knew all the proceedures and told the customers exactly what a different supervisor would say. But for customer services employees, most don't get paid worth their time. They are underpaid and overworked, used to like their jobs, but now are getting sick and tired of the bologny that comes with the position. They're blamed for things they can't control, are called stupid and ignorent, and told they don't know their job. There are some customers I just wanted to knock out but professionalism held me in place because I knew I was the better for looking the other way when I encountered verbal abuse from a customer. You want a customer service rep to respect you, than respect them. I was always willing to go further out of my way when I got respect from a customer.

Answer 4

I disagree I run a customer service division we do not work from script and my team are always nice an polite but we are a UK centre I think that is part of the problem also we train our staff do that they always come across friendly and helpful it may be that the customer service department you are ringing are not trained to a high standard and that the staff dont take pride in their work

Answer 5

You stereotypical #*@!*. For a start I am not an English teacher. I'm very sorry for trying to keep the English language alive and well. People as rude as you should not be allowed to use these sites. If you do not agree with what's being asked in a question, why bother answering? Nobody wants to hear the kind of thing you have to say. Sounds like you need to do a bit of growing up! Who the hell do you think you are? You're pathetic!

Answer 6

You have probably been speaking to a centre in India who employ foreigners who have to read from a script, can't really understand what you are saying and get paid a pittance for the work they put in. It is about time that British companies employed people from this country and discovered that customers who gate good service will stay with the company for longer and recommend to other people.

Answer 7

Alot of call centers hire people with a pulse, not with communication skills or knowledge of the products/services. These business should realize it's their image at stake. I cannot believe the hassles that I experience trying to call a bank, tech support, or practically any call center in which English as a third language is considered a skill. Ask for a supervisor when you run into a moron and their supervisor and up and up until your problems are resolved.

Answer 8

I don't agree. I work in customer service and we go out of our way for the customers. What I'd like to know is why the customers speak to us as though we are nothing.

Answer 9

Being useless is one of the main requirements for customer services.

Answer 10

Most only know a part of the job. Due to high turnover in employees and a typical lack of caring they do not take the incenitive to learn more than one thing about their position. Finding staff with good work ethics is difficult.

Answer 11

Call centres gererally have a high turnover of staff and most of them are filling in time until they get their dream job. In this case, even if they receive adequate training (which they generally don't) they just don't care enough to do a good job. Having said that, some staff can work on initiative and want to do a good job. If you get one of these, keep them on the phone as long as you can to get all of your questions answered.