My computer crashed a couple of weeks ago. I borrowed a laptop and chatted with 2 Dell reps. They talked me through testing and told me to buy a new hard drive and the data is lost forever. I used the Best Answer to reboot it and was able to back up my files. I'm using that "dead" computer right now. I think they just wanted to sell me a hard drive. Has this happened to anybody else? By the way, thanks to Roy for the best answer.
2006-09-24 22:27:51 · 5 answers · asked by Anonymous in Computers & Internet ➔ Hardware ➔ Desktops
well to be honest with ya. techs on the phone read from a screen front of them they simply use a FAQ program. sometimes ya get one that has expierence but most get paid by hour or commision of volume of calls so they give ya any answer that sounds like it might fly. tis true if they make a sale they get a comission. it's better to try on your own. follow basic common sense. the computer generally tells you what it wants. keep a list of dos commands with definitions near you.
2006-09-24 23:15:29 · answer #1 · answered by yahbonez 2 · 1⤊ 0⤋
Most techs use a database to help them come up with a diagnosis and treatment for computer problems. Like any other group, some techs know more than others, and are able to give better answers. In my experience, Dell techs *usually* give out canned answers online to save time (most techs are required to take a certain number of calls per day or per hour); unfortuantely, the apparent answer that they come up with isn't always the right one. If you feel that you've been given an answer that just doesn't make much sense, call back, and/or take your machine to a shop or talk to a knowlegable individual.
2006-09-24 22:39:21 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Well they are trainee that are put in a call center alot them guess at the answer to just get you off the phone cause you only allowed 2 min. or 5 if you in real need of help the boss gets mad if you are over the quota time. Ive seen complete no body's come in and be put on a phone and was told to read this" 4 hours later they had enough and quit "so who knows what they said before they quit. to get the correct answer ask for a supervisor if you think they are leading you in the wrong directions. good luck by the way i worked at a well known call center for 3 years. Tech-support
2006-09-24 22:41:06 · answer #3 · answered by g w 3 · 0⤊ 0⤋
I think after a while they learn. but most are in training and following a manual to help you but do not know what they are doing exactly. I just had the same thing happen & I feel I probably could have saved the info some how but bought the larger new harddrive, think the old was just over loaded. I still have it, maybe I will check out roys answer.
2006-09-24 22:37:23 · answer #4 · answered by ? 2 · 0⤊ 0⤋
Mostly no.
In some rare cases I found very well trained people, (cox, hp, Ngi) but most of the time they have absolutely no clue of what they are doing.
Here in Italy, telecom companies have the worst helpdesk. Microsoft is a "pain in da a**" as well: they always end up in "you need to format and reinstall" (yeah right!)
2006-09-24 22:45:43 · answer #5 · answered by guido_961 4 · 0⤊ 0⤋