To: help@on-linesoftware.com
Re: Family Tree Software
I am very unhappy with the Family Tree Software bought from you. It arrived yesterday
and the box was damaged. When I tried to install the software, it worked, but it crashes
a lot. I am very upset and expect you to credit my credit card back for the money I paid
for this software. I will return the software when I see the credit on my statement.
Mrs. J Rumpole
2006-09-24 05:44:53 · 12 answers · asked by boredtodeath 3 in Computers & Internet ➔ Internet
Guys can u ans me the question, like its u who works int he company and is replyin to this woman. thanks
2006-09-24 05:54:29 · update #1
It is nonrefundable, non returnable
2006-09-24 05:55:17 · update #2
Dear Mrs Rumpole,
This is email is to confirm receipt of your recent correspondence regarding damaged packaging and further issues.
We are currently in contact with the delivery company and await their reply.
We will contact you shortly upon receiving this information.
We apologise for any inconvenience this may have caused.
OK You don't do a refund and you have passed the problem to the delivery company she will get bored, may contact you again but you just tell her you are waiting for a reply and will send them a reminder. In the end she gives up you keep your money and everyone except poor old Mrs Rumpole is happy
2006-09-24 06:06:07 · answer #1 · answered by Anonymous · 0⤊ 0⤋
What's to stop her from just keeping the software once she's gotten her money back? She could be lying about the entire thing just to get the software for free. I don't know what your company's policy is for returns, but I'd explain to her that the box was probably damaged after you sent it out and isn't your companies fault, and that she should contact UPS, or whoever delivered it to her. If the software is causing her system to crash, then she should check to see if her computer has what is needed to be compatible with the software. She may be able to use the software with a simple upgrade to her computer.
2006-09-24 05:49:01 · answer #2 · answered by Mr. Gray 5 · 0⤊ 0⤋
Yes, You should credit her back the complete cost of the software! You can always have UPS pick up the package at the companies expense, or you can deactivate or invalidate the registration number of the software.
If you listen to these other answers I sincerely hope NONE of you guys ever purchase a product online that you are not pleased with! What the hell type of customer service to you guys supply anway?
2006-09-24 05:51:55 · answer #3 · answered by WitchTwo 6 · 1⤊ 0⤋
She should return the merchandise and get a receipt from the post office. Once you receive the merchandise, credit the account. She proabaly has some software that conflicts with the program. Sometimes that happens
2006-09-24 05:50:12 · answer #4 · answered by Lesleann 6 · 2⤊ 0⤋
Aloha Mrs. J Rumpole!
I gotcher family tree right here, swingin!
Please be sure to have a nice day, anyway!
k-den, M1/NSWMoke aka mikewonaus
2006-09-24 05:55:44 · answer #5 · answered by Anonymous · 0⤊ 0⤋
Don't credit back her money.
Get in direct contact and help her by seeing what the problem is
Obviously, you don't want to lose the money.
And I don't really think she is in a position to state conditions
2006-09-24 05:52:23 · answer #6 · answered by Anand 2 · 0⤊ 1⤋
Save it for a supervisor who knows the legalities in your state and wait to tomorrow to reply after you have gotten input from your supervisor.
2006-09-24 05:56:44 · answer #7 · answered by Anonymous · 0⤊ 0⤋
Well, of course you won't credit her card until she returns the merchandise!
2006-09-24 05:47:26 · answer #8 · answered by cynshyn 2 · 0⤊ 0⤋
Since you don't really want to lose money, you could just say that you'll send the money to her right away and just end up sending nothing.
2006-09-24 05:47:07 · answer #9 · answered by Sakura X 2 · 0⤊ 0⤋
credit her back her money, check for any simalar complaints from any other customers and write her back and appoligize for any inconvience you may have caused her.
2006-09-24 05:49:30 · answer #10 · answered by Anonymous · 0⤊ 0⤋