Hi all, I made a recent error with my checking account. I wrote a check with the specific instruction not to deposit until I called back with authorization. Well, the person went ahead and deposited the check which overdrew my account ($-1500.00).
As a result, the check was paid and 9 other smaller transactions were also paid... but, I received $330.00 in overdraft charges.. Also, when I made my next large deposit, my bank put a stupid 10 day hold on the funds which leaves my available balance still in the hole.
It seems their policy is to process large transactions first and the smaller transactions second, which is an obvious case of racking up as many overdraft charges as possible... Needless to say.. after 17 years of banking with this company, I amd sick and tired of their greed and lack of compassion.
Is there a banking institution that is less expensive and more understanding that sometimes errors happen? If so... I will switch banks in a heartbeat
2006-09-24 05:42:33 · 3 answers · asked by JEEPM0N 1 in Business & Finance ➔ Personal Finance
Instead of leaving specific instructions with another person not to deposit the cheque until you authorized it, why didn't you just post-date it and print "DO NOT DEPOSIT BEFORE POST-DATE" on your cheque? If you did and the cheque was processed prematurely the bank would be at fault and would have to reverse any overdraft charges incurred as a result of their error. If you didn't post-date your cheque, then you are at fault and, unfortunately, the bank's hands are tied. Even if you have been a customer for 17 years, unless you are talking about a small town bank where policy may be a little more flexible, the Bank can't extend such a courtesy just to you, one customer - if so, why not all of the other customers who claim the same thing? Common sense tells you that wouldn't work.
I can understand your anger and frustration at the bank (I'm not dumping on you, it's happened to me too) even if you were at fault; but, shouldn't you reserve some of that anger for yourself. What you are really saying is that you expected special treatment from the bank because you have been such a long-term customer and that's what makes you angry, right? Chalk it down to another of life's lessons learned and move on.
2006-09-24 06:18:30 · answer #1 · answered by Scottie 7 · 0⤊ 0⤋
Yes there are. I actually work for such a banking institution. Actually we are a small Savings and Loan Association. Where do you live? What state?
2006-09-24 12:58:43 · answer #2 · answered by Monie D 3 · 0⤊ 0⤋
Compassionate in the same sentence as Bank is nonexistent, so is customer service, politeness, and intellect.
Best of luck!
2006-09-24 12:53:05 · answer #3 · answered by Lindy357 3 · 0⤊ 1⤋