I first bought I pod mini. It broke down 3 months after I bought it. I bought it at Apple centre in Zagreb, Croatia. They said that they won’t fix it because it had been damaged on the out side and they wouldn’t give it back, so I got myself a new one I pod nano and my sister got a shuffle. The shuffle broke 2 months after and my broke down just now 2 months after I got it. This time we bought it at a different store, but they said to take it directly to the place were they fix them because this was not what they do. The same place that won’t return my I pod mini. I just don’t know what to do but to complain directly to Apple, but I don’t know what the best way to do it is. HELP ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
2006-09-24 03:13:36 · 6 answers · asked by mirnak5555 1 in Consumer Electronics ➔ Music & Music Players
Call Steve Jobs DIRECTLY on his cell phone and tell him you bought his piece of s@$% and you want your money back.
2006-09-24 03:15:20 · answer #1 · answered by Anonymous · 0⤊ 3⤋
Fill out the forms/questions on www.bbb.com. Better Business Bureau.
When a business gets a complaint with the BBB it is in their best interest to resolve it and have it removed. Otherwise future customers who check up on that company thru the BBB first might not want to purchase from them.
I would send a letter to Apple explaining the situation. Being months after the purchase I don't see that they will replace them. But if you ask nicely they might be willing to only charge 1/2 price to repair them. If they broke within a week of purchase then it would be different.
2006-09-24 10:17:17 · answer #2 · answered by Anonymous · 1⤊ 1⤋
Where exactly did you buy your ipod? Do you still have the original receipt? In the United States Stores are supposed to warranty for at least one year. and the Manufactuers Warranty is 3 Years.
2006-09-24 10:26:21 · answer #3 · answered by The Product Guys 1 · 0⤊ 1⤋
if u want to really complaint u can call on their helpline phone number or you can go to www.apple.com and can complain against them. if there is a firmware or an interface problem they would solve it for free but if there is a hardware problem they will loot ur purses and take much price to repair the device.
2006-09-24 11:37:17 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Official complaint? How does that differ from a normal complaint?
2006-09-24 10:16:23 · answer #5 · answered by Jimfix 5 · 0⤊ 0⤋
write a letter to their general manager.
2006-09-24 10:21:12 · answer #6 · answered by lomatar1186 7 · 0⤊ 1⤋