I am in the midst of a career change into the field of property management and I anticipate daily confrontation on a wide range of issues. I am seeking a book specifically tailored to the field or a general publication with some helpful guidelines that may prove useful outside the office as well.
2006-09-22 08:40:25 · 7 answers · asked by jjdm02148 1 in Business & Finance ➔ Careers & Employment
how about a whip and some brass knuckles?
2006-09-22 08:48:37 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Winning with Difficult People-Arthur H. Bell
Social Styles-Robert Bolton
Social Style/Management Style-Robert Bolton
7 Habits of Highly Effective People-Steven Covey
The One Minute Manager-Ken Blanchard
2006-09-22 15:45:12 · answer #2 · answered by newgirlnow 2 · 1⤊ 0⤋
For myself dealing with difficult people is relatively easy as long as I remember 3 things:
1. This person is NOT my opponet or my enemy regardless of whether he might feel differently about me.
2. This person will cooperate as long as I let him think that he is in charge of the situation. Even though we will still do things my way or the "preferred" way, we will allow him to think that he is running the show.
3. Just because he is angry with me, I have no reason to be angry with him. I can defeat him more effectively with kindness than I can with opposition.
Remember those three things and you will never fail when it comes to dealing with difficult people again.
2006-09-22 15:50:10 · answer #3 · answered by Joe K 6 · 0⤊ 0⤋
How to Win Friends and Influence People by Dale Carnegie
2006-09-22 15:42:16 · answer #4 · answered by Sarah 5 · 0⤊ 0⤋
I bought my girl a book called "How to deal with people you cant stand" it has some good advise in it...
2006-09-22 15:45:13 · answer #5 · answered by Anonymous · 0⤊ 0⤋
Proverbs. In the Holy Bible.
2006-09-22 15:44:28 · answer #6 · answered by thewordofgodisjesus 5 · 0⤊ 0⤋
how to swim with the sharks without being eaten alive...
cant remember the author.
2006-09-22 15:48:15 · answer #7 · answered by normal_cody 3 · 0⤊ 0⤋