BT are trying to charge me £135 for what they say was a power surge. Nothing else has been affected in my home. I just couldn't receive calls although I could make them. The engineer said it was a faulty box which he changed. They also said I was advised of charges (Iwasn't) How do I prove I didn't have a power surge?
2006-09-20 22:41:30 · 6 answers · asked by pamela m 1 in Home & Garden ➔ Maintenance & Repairs
The engineer changed an extension box in my bedroom. Line worked fine after that. He said there was no faults he could detect in the wiring.
2006-09-20 22:53:52 · update #1
They asked me to check my equipment first to make sure it was not my phone at fault. I checked and it was not my phone. I am still using my phone now, its not faulty. He didn't ask me if I wanted the box changed he said he'd change it as it was an older type. He never told me I would be charged.
2006-09-21 19:36:44 · update #2
How can we be responsible for what happens inside wire. They are having a laugh charging you that much. If you can't prove you powersurge isn't your fault, get them to prove it was. You will find they won't be able to. Do not pay that bill.
Did you sign anything, that stated their would be a charge for fixing the box.
That charge is for a new extension box, other than the main one, as I enquired about a new box not so long ago, and he quoted me that price.
Did he ask you if you wanted a new box? or did he just put it in without asking you? then that's not your responsibility.
If they say you are liable for the charges, then tell them to remove the box.
He was called out for a fault, not to put a new box in.
2006-09-21 11:20:55 · answer #1 · answered by bizzybee 3 · 0⤊ 0⤋
a power surge is difficult to prove as it can only last milliseconds
and does not damage all electronic items as some have better surge protection circuits.What i can deduct from your info is that the phone itself was faulty because if the bt line was faulty you would not be able to make calls.of concern however is how the alleged surge happend on the the low voltage bt line and if it did it was most likley on their side.
2006-09-21 01:04:59 · answer #2 · answered by bryte 3 · 2⤊ 0⤋
If lightening hit the phone lines, you are out 135 pounds. It would surprise me that it did not blow your modem.
See if the phone company can tell you if the line is properly grounded or if they can ground your outside box with a copper coated iron bar that is about 6 feet (2 meters) long.
2006-09-21 11:50:40 · answer #3 · answered by Polyhistor 7 · 0⤊ 0⤋
Bt are responsible for your line up to the master socket LJU5?? after that it's yours. What did he replace? If he replaced something and it worked it suggests that the fault was on the BT part of the line?
2006-09-20 22:48:03 · answer #4 · answered by jayktee96 7 · 2⤊ 0⤋
Refuse to pay, but explain to them that it is not your fault. If you are in an NTL cabled area threaten them that you intend leaving if they persist. Be firm and polite.
2006-09-22 12:58:22 · answer #5 · answered by xenon 6 · 0⤊ 0⤋
If he came in your house, you're going to be charged. (sorry)
2006-09-21 01:03:25 · answer #6 · answered by Mr. KnowItAll 7 · 1⤊ 0⤋