can i demand a refund at a shop?

Question

if i brought a peice of clothing at a shop can they refuse to give credit note only and no refund?

Answer 1

If in the UK:

Under the Sale and Supply of Goods to Consumers Regulations 2002 if a new product develops a fault within 6 months of purchase then the supplier has the right to repair or replace the item. If the same fault re-occurs within 6 months of that repair/replacement then you can demand a refund.

Only if clothes are faulty and the repair/replacement has failed or not been offered can you demand a refund, otherwise down to the shop policy for credit notes.

Answer 2

you are only entitled to a refund if the goods you bought are faulty - as an act of good will, most shops will refund in full, items that are not required. However, they are under no obligation to do this.

Generally, instead of a refund a shop will give a credit note as a gesture.

If a shop refuses to give a refund or a credit note on an item that isn't faulty, they are perfectly within their rights.

Answer 3

There are some shops that do this, though they usually say at the point of sale that if you have to return it you will only receive a credit note or an exchange. They must refund you if the item is faulty.

Answer 4

In the UK, if you bought something that is your choice, and the shop is not obliged to take it back and offer a refund just because you have changed your mind.
If they offer a credit note, that is over and above their legal requirements.

However, if the goods you bought were faulty, the shop is obliged to return you to the position you were in prior to buying the goods. Generally this means they must offer a refund, but in some situations they may have to provide additional compensation.

Answer 5

Under the Sale of Goods Act you can return the Goods If they are not of merchantable quality or fit for the purpose for which they were intended. This is what it means when shops advertise "does not affect statutory rights" however these laws do not allow you to have a refund for example if you change your mind, clothing does not fit or something which the defect was pointed out prior to the purchase.

Answer 6

A lot of shops now a days, if you take something back and have the receipt, they will give you your money back. If you don't have the receipt usually they give you a little "gift card" as a credit note to buy something different. Usually they have a notice near the register of their policy.
It's common practice now in a lot of stores and shops....but if you want full refund of money to buy something elsewhere, you'll need the reciept.
Sorry, hope this helps

Answer 7

How did you pay for it?
Did you sign any return policy?

By law if what you bought is faulty they should give you a refund, unless it was already marked and price reduced on the garment.

If you paid by credit card, you can get a credit to your credit card, if you paid cash or check, and nothing was wrong, then store credit would be all.

Answer 8

You are not even entitled to a refund unless the shop agreed or publicised such a policy at the time of purchase - unless the goods were unsuitable for the purpose for which you agreed with shop that they were bought for. In which latter case you can get your money back (try the Small Courts procedure)

Answer 9

I have worked in retail for many years and I have come across this before...I think you should be able to have a refund especially if the item is faulty, however if not it may be worth checking your statutory rights.

Call Consumer Direct on: 08454 04 05 06

Hope this helps

Jessieka

Answer 10

if a shop has posted signs saying there is no refund of any find they will most likely exchange the item, if it's damaged, for the exact same thing in the exact same size.

if the shop is focused on customer service & appriciates your business they will give you store credit without an "argument".