2006-09-20 04:27:20 · 15 answers · asked by cymro 1 in Business & Finance ➔ Other - Business & Finance
The banking ombudsman at
http://www.bankexperts.co.uk/banking_ombudsman.htm
or
http://www.fos.org.uk/
There are proceedures you have to go through and it is not speedy but usually effective
2006-09-20 04:33:33 · answer #1 · answered by philipscottbrooks 5 · 4⤊ 0⤋
Contact the Royal Bank of Scotland Ombudsman first and the FSA, details of both should be found on The Royal Bank of Scotland website.
Then when you replies fromboth these people, you should seek legal advice.
2006-09-20 12:07:11 · answer #2 · answered by kerrykinsmalosevich 3 · 0⤊ 0⤋
Try the Banking Obudsman. Before legal action.
2006-09-20 11:35:07 · answer #3 · answered by nambleruk 1 · 0⤊ 0⤋
It would all depend on why you need to take action, for a accident within the branch go to a no win no fee company they are all over the TV if it is a genuine error by the bank talking to the branch manager or director may solve it without action other wise i would speak to an extremely talented solicitor, because the banks pull no0 punches when it comes to court action.
2006-09-20 11:37:44 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Definitely try citizens advice first - careful you don't get charged too much by the solicitors.
With research, you might be able to get the right result from RBS by just threatening them with legal action and undeniable proof....
2006-09-20 11:35:04 · answer #5 · answered by Dilbert Fan of Essex 1 · 0⤊ 0⤋
Don't waste your time going through their complaints procedure-write directly to their Chief Executive first.Try Citizen's Advice if you do not get any satisfaction but I wouldn't hold out much hope there.You will almost certainly need to consult a lawyer.Some give free advice on first consultation.Also worth considering no win -no fee lawyers.
2006-09-20 11:55:56 · answer #6 · answered by Hugh M 2 · 0⤊ 0⤋
See a solicitor or contact the Citizens Advice Bureau
2006-09-20 11:30:15 · answer #7 · answered by Mas 7 · 1⤊ 0⤋
Better book a flight to Scotland. Start with your travel agent.
2006-09-20 11:32:00 · answer #8 · answered by Anonymous · 0⤊ 0⤋
You should start with their internal complaints system. If you have no joy with that then approach the banking obmudsman.
2006-09-20 11:37:36 · answer #9 · answered by Roxy 6 · 0⤊ 0⤋
Is'nt it obvious, you need to see a solicitor, you will find a list of them in your telephone directory.
2006-09-20 11:47:53 · answer #10 · answered by chickadee 4 · 0⤊ 0⤋