Can you provide an example of when you have provided excellent customer service?

Question

What was the situation? What did you and what was the outcome?

Answer 1

I had just bought the PlayStation 2 at launch. it can be kept in two positions, vertical or horizontal. the model i had caused the laser to come out further when the PS2 was upright, when PS2 was laying down the laser never retracted and scratched my games. i called Sony and they knew about this possible problem, they told me to send my games to an address for immediate replacements and said they would give me a replacement PS2 and delivered it by courier within 48 hours. i couldn't believe it.

Answer 2

Reading both this and your other Qs tells me you are filling in an application form. In this case, you need to find your own examples of Customer Service and Difficult Situations.

The reason they ask these questions is to get a better understanding on your experience, and I said your experience.

What would you do if you wrote someone elses answer, and then the company asked for more info in the interview. You would be asked for more background. And what if you, as you are more likely to, give inconsistent information. The company will spot that.

An employer can consider lying on an application form as Gross misconduct, so if they did hire you, and then found out about it, they can dismiss you immediately. They can't be sure what else you may of lied about, so they don't want to take a chance.

If you are unable to provide such examples, maybe this job is above you, and you need to think of a different job. I hope you remember an experience of your own that would suit.

Answer 3

It was in 1992 and I was just about to leave the office on a Friday afternoon. I worked for one of the largest Travel Management Companies in the world in the VIP international division. The last call I took was from a very irritated passenger who was at the airport trying to fly from Chicago to Paris with a connection via London. Unfortunately, whomever had made the original reservation had neglected to advise the passenger that a Visa was required for France and the carrier was denying him boarding for his final destination. I made some calls, spoke with a supervisor for the airline and they agreed to transport him as far as London....I even managed an upgrade for this frequent traveler customer. Once I ended that call, I called our VIP services at Heathrow airport. I arranged for a transfer to and an upgrade for a Hotel for the night, set up all the necessary arrangements for this passenger to obtain his Visa in London the next day, free transfers, free meals and an upgrade for his original Hotel in Paris. It took me almost 2 hours to complete all the necessary "string pulling" but it was worth it. I followed up with a call to the client the next day in London and our Special Services Team Leader. All went well and I was glad to make the best out of a nasty situation! (SNAFU) I worked a total of 32 years in the travel Industry and I think that was the most challenging and rewarding special effort I ever achieved! I got a call from the passenger and the President of his Division (we're talking a major Fortune 500 Company) 10 days later and lots of kudos from my Company :)

Answer 4

I work for a 3D printing Co. We have a fewcusomters who are unhappy with the product, mostly because they are unaware of what is involved. 3D parts do not polish themselves, but they often think that is the case. After provided some documents and a few words of encouragiment and advise, they are usually happy.
I want my customers to be happy, unlike most CS these days who just want you to stop calling. A one hour chat with a cusomter wbout how to be successful with our product is not uncommon.

Answer 5

I had once worked in a retail store, when I was approached by a blind couple who were in need of assistance with their shopping. I'd never been in a position to deal with anything like that before, but I was willing to give it a shot. I had another employee relieve me of my position while I made an attempt at helping them. I asked them to take my arm, and helped them pick out a birthday card for a family member, amongst a few other mundane items. When they were finished shopping, I led them to the nearest cashier, and escorted them outside to sit down until their bus arrived. They thanked me for being so helpful, and I thanked them for shopping with us, and invited them to come back to our store again, which did on occasion.

Answer 6

Don't need to give you examples. I always comply with my client's request for service to the letter and in a timely manner.

Answer 7

i worked for a pharmacy that had a delivery service....it was after hours and a patient needed the medication in a bad way (she was on hospice) i took it to her and stayed with her for almost 2 hours....she was very sick and very lonely. we talked about everything from the weather, her family and memories from her childhood.....i still talk to her from time to time, i made sure that she was happy and went out of my way and took time out to make she was happy with our service.....of course i would have done it even if it didn't have anything to do with my career......

Answer 8

4can you give me an example of when you have dealt with a challenging situation?

what was the situation? what a action did you take and what was the result?

Answer 9

yes on an ambulance duty had a woman who fainted but nothing more serious, monitored her for hour, arranged lift home for her, called a doctor. after finishing duty, crewmate and i went round and checked dr came out (and got offered cup of tea!!!)

Answer 10

I work as a front desk clerk at a hotel. An example of when I provided excellent customer service would be when I slept with one of the guests. ;-)