i have a virus and my virus protectors arent getting rid of it. how do i take it off my computer?

Question

i have norton antivirus and AVG but they cant seem to get rid of it. what do i do?

Answer 1

First, stop using 2 AV programs. They conflict with each other and don't protect. Also, the two combined can do physical damage to your computer. Pick one and stay with it.

Malware is a general word for all form of Viruses, Spyware etc. This procedure works for all Malware. Use the appropriate program.

You might be unable to access the Internet after removing the Malware so you will need to run LSPfix or Winsockxpfix (as appropriate).

LSPfix: all Windows OS except 95.

http://www.cexx.org/lspfix.htm

Winsock XP Fix: Windows XP only.

http://www.spychecker.com/program/winsockxpfix.html



UPDATE YOUR ANTI-VIRUS OR ANTI-SPYWARE PROGRAM.


Let's get cleaning

Part 1

• Temporarily show hidden files.

For Windows XP:

1.
Click Start, and then click Control Panel.

2.
Click Appearance and Themes, and then click Folder Options.

3.
On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.



For older systems:

1.
Double-click My Computer, click View, and then click Folder Options.

2.
On the View tab, under "Hidden files and folders", click "Show hidden files and folders", and clear (uncheck) the "Hide protected operating system files" check box.


IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.


Empty your Internet Explorer cache and your other temporary file folders:

1.
On the Internet Explorer Tools menu, click Internet Options.

2.
On the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache.

3.
Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK.

4.
Click OK again.

Restart in Safe Mode:

To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."

Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.



START RUNNING YOUR SCANNER.


When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode.

If you are unable to access the Internet after removing Malware you will need to run LSPfix or Winsockxpfix (as appropriate).


If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem, removing the need to run Winsockxpfix. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the dialogue box that appears. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.


The last steps

If you are running Windows XP or Windows ME, and your computer has been successfully cleaned of Malware, there is one more thing that needs to be done.

Delete any old restore points and then create a new restore one. The old ones may, of course, be infected with the Malware and cannot be used.

First, start and then stop the Restore Service. This is done differently depending on what operating system you are running.

Windows XP:

1.
Click Start, and then click Control Panel.

2.
Click Performance and Maintenance, click System, and then click on the System Restore tab.

3.
Select the Turn Off System Restore check box, click Apply, then restart your computer.

4.
Return to the System Restore Tab and turn System Restore back on.


Windows ME:

1.
Click Start, click Control Panel, click System.

2.
Click Performance, click File System, and then click Troubleshooting.

3.
Enable the option Disable System Restore, click Apply then restart your computer.

4.
Return to the Troubleshooting tab and turn System Restore back on.


To set a manual restore point complete the following steps:

1.
Click the Start button.

2.
Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

3.
Choose Create a restore point, and then click Next.

4.
In the Restore point description box, type a name for your restore point, and then click Next.

5.
Click OK.

Answer 2

know the virus location, then go to that folder, delete it... if it doesnt delete, login to safe mode, then delete it from there..anyways..
here are some things to know if you have a virus..

First, you may think you have a virus, but how do you really tell? Viruses often cause erratic behavior, smiley faces may pop up, your screen may disappear, or your computer may crash. The trigger that activates the virus can be almost anything. For instance, the virus can be activated the minute it is installed. Or it may start its dirty work the next time you start your computer. In many cases, a virus can reside inside your computer in an inactive state, waiting for a certain event (like a certain date) to happen.

From the moment the virus infiltrated your computer to the time that it made itself known to you, you could have innocently spread the virus to others. A very disconcerting sign that you have a virus is when friends call or e-mail to let you know you have sent them a virus-infested e-mail. It can also be transfered via IM's and Peer to Peer's like limewire, Bearshare and Kazaa... SO beware!!!

Now... If you notice any of this CRAPS (lol) in your system.. The first thing you gotta do is STAY CALM.. lol... because people tend to panic when they notice something like viruses... Thats what I did sometime in the best and I deleted some of my system32 thinking the virus is there... and KABOOM!!! I cant start my pc anymore...LOL!!!!

What you gota do is, download an antivirus... My personal reccomendation is AVG (http://free.grisoft.com/freeweb.php/doc/... Because unlike Norton and PCcillin or Mcaffee.. It's not resource hungry.. It's simple.. lol...
another recommendation is zonealarm.. but... It cost like 50$ for the fulll version... but you can email me for a serial (LOL!!).. anyways...
other programs are:
Anti Vir www.free-av.com
Panda anti virus www.pandasoftware.com
Avast! www.avast.com/eng/avast_4_home...
My etrust antivirus.cai.com
clam win anti virus www.clamwin.com
and Last but not the least.. KAPERSKY... ( I dont actaully know if it's free or something.. But because it's not that popular, There's less hacks for that program...)

But.. if you dont want any programs.... Try just to scan first...
housecall.antivirus.com
or jsut use free mcaffee virus scan...
but.. remember,, better be safe than sorry!!LOL!!

anyways...
They say only use one anti virus program... I say not... Because... base on my experience... There was this virus that got scanned by Avast but not by AVG.. Well thats just my opinion...

Now... sometimes... your anti virus says they have scanned something.. But cant delete it... what your gonna do is, google the virus name.. then there should be some step by step instructions in some forum... Try that... lol...

anyways... last but not the least but the most annoying and irritating and pissing (lol)
If you still cant delete it.. the last way is to reformat your PC... that sucks I know.. but... It'll surely kill the viruses.. and your files.. LOL!!

And ya... before I forget...
Sometimes... viruses seem to restrict you from accessing the net.. sometimes... it kills your connection or something... now great.. you cant download softwares.. what you gotta do is go to a clean PC.. then download the latest installer from there... now... burn it to a cd or something... then load it to your pc... it shall work... lol

now good luck with you!!!!

Answer 3

Browse through Yahoo Answers at any time of day or night and you'll see several recent questions similar to this one. Viruses are a very common problem with Windows PCs. So common that it should make you wonder why you keep your PC. Why don't you own a computer that doesn't have these problems? Don't be a masochist, switch!

http://www.apple.com/getamac

Switch now and in a month or two you'll be wondering why you didn't switch sooner. Everything is easier on a Mac, and there are NO viruses. That's right: ZERO. I can't remember the last time I scanned for one (AV scanners are available for the Mac, but they only look for PC viruses!) and my system is as good today as the day I bought it.

Answer 4

I have heard that you can't install both the Norton Anti-virus and AVG software in the same computer. Install only one of them.

Answer 5

Find the names and locations of the infected files, restart in safe mode, delete them, then go into msconfig and make sure they are out of the last 2 tabs.

While in safe mode, defrag to write over the locations you deleted the virus from, then restart in normal mode.

Rerun virus scan.

Answer 6

Try some of these:


Spyware, Adware, Trojans, Malware, Dialers, Popups:
http://www.lavasoftusa.com/software/adaware/
http://www.ewido.net/en/download/
http://www.javacoolsoftware.com/spywareblaster.html
http://www.download.com/Bazooka-Adware-and-Spyware-Scanner/3000-8022-10247782.html
http://www.javacoolsoftware.com/sgdownload.html
http://www.safer-networking.org/
http://www.download.com/HijackThis/3000-8022_4-10379544.html
http://www.emsisoft.com/en/software/download/
Online Scanners:
http://www.webroot.com/consumer/products/spysweeper/freescan.html?
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://www.pandasoftware.com/products/activescan.htm
http://www.bitdefender.com/scan8/ie.html
http://www.windowsecurity.com/trojanscan/
http://www.kaspersky.com/virusscanner
http://www.spywareguide.com/onlinescan.php
http://housecall65.trendmicro.com/
Spyware, Adware, Trojans, Malware, Dialers, Popups List:
http://www.softpedia.com/catList/104
http://www.download.com/Adware-Spyware-Removal/3150-8022_4-0.html?tag=dir
Antivirus:
http://www.grisoft.com/
http://www.avast.com/
http://www.free-av.com/
Antivirus Lists:
http://www.softpedia.com/catList/1
http://www.download.com/Antivirus/3150-2239_4-0.html?tag=dir
Firewall:
http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp?dc=12bms&ctry=US&lang=en&lid=staticcomp_za
Firewall Lists:
http://www.softpedia.com/catList/97
http://www.download.com/Firewalls/3150-10435_4-0.html?tag=dir
IP Blocker:
http://prdownloads.sourceforge.net/peerguardian/pg2-050918-nt.exe?download
Browser:
http://www.mozilla.com/firefox/
Email, News, RSS:
http://www.mozilla.com/thunderbird/
System Cleaner:
http://www.ccleaner.com/
System Cleaning List:
http://www.softpedia.com/catList/98
System Info:
http://www.softpedia.com/catList/92

Answer 7

I have used the virus scan from these people. It's free and worked well when I had a very bad case.
http://free.grisoft.com/doc/1

Answer 8

go to the website housecall. i am not sure of the address, but it will scan your computer and usually does a good job. also try downloading ad-aware. if neither of those get rid of it, you might have to reformat it.

Answer 9

open up the D:\ drive disk tray, and squirt in some of that purell hand sanitizer.


or you can download antivir at http://www.free-av.com

Answer 10

Try going to http://www.postingupcrimes.com - they have tonnes of individual virus removal guides.