how does as ERP system work?

Answer 1

ERP’s best hope for demonstrating value is as a sort of battering ram for improving the way your company takes a customer orders and processes that into an invoice and revenue—otherwise known as the order fulfillment process.

That is why ERP is often referred to as back-office software. It doesn’t handle the up-front selling process (although most ERP vendors have recently developed CRM software to do this); rather, ERP takes a customer order and provides a software road map for automating the different steps along the path to fulfilling the order.

When a customer service representative enters a customer order into an ERP system, he has all the information necessary to complete the order (the customer’s credit rating and order history from the finance module, the company’s inventory levels from the warehouse module and the shipping dock’s trucking schedule from the logistics module, for example).

Answer 2

ERP provides an integrated real-time view of core business processes, using common databases maintained by a database management system. ERP systems track business resources—cash, raw materials, production capacity—and the status of business commitments: orders, purchase orders, and payroll. The applications that make up the system share data across the various departments that entered the data. ERP facilitates information flow between all business functions, and manages connections to outside stakeholders.