Got a new MacBook in May (white), and it keeps shutting off suddenly while I'm using it! It does this every few hours. I think it shuts off quicker when it is hot, but I'm not sure.
Suggestions?
Is this happening to anyone else?
2006-09-17 03:45:50 · 4 answers · asked by sarahg 3 in Computers & Internet ➔ Hardware ➔ Laptops & Notebooks
Hi there...you have a defective Macbook (see enclosed information below) and it will be covered under the warranty to be repaired through Apple.
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Here's the newbreak about this problem:
http://www.appleinsider.com/article.php?id=2024
Apple to repair shutdown-plagued MacBooks under warranty
September 7, 2006
By Katie Marsal
Published: 07:00 PM EST
Apple Computer has acknowledged that a problem exists with some of its Intel MacBooks where the notebook computers may intermittently shut down, but has vowed to fix those systems free of charge.
"Some MacBooks may shut down intermittently under normal use," the Mac maker wrote in a memo to some of its service providers this week. "If this issue occurs on your customer's MacBook and the computer meets certain requirements, Apple will cover replacement of the affected parts under warranty."
For more details on the repair program, Apple told providers to check this knowledge base article, which ironically contains only the following line: "If your MacBook is shutting down intermittently, please contact AppleCare for service."
Complaints from disgruntled owners of the 13-inch widescreen notebooks began pouring into online forums in recent weeks, all claiming that their new Apple notebooks would "randomly" lose power and shut down. The uproar also fueled the creation of a Web site purely dedicated to bringing attention to the issue, appropriately titled MacBookRandomShutdown.com.
In its memo to service providers, Apple mandates that affected MacBooks be repaired with a matching logic board and heatsink set. This new logic board and heatsink combo part should be available to service providers by the end of this week, the company said.
In the meantime, Apple is channeling all "business-critical" MacBook repairs through its Austin, Texas repair depot for a faster turnaround times. Individual customers who filed complaints with AppleCare have also been able to send their machines into the depot, but some have been waiting in excess of one week to get their computers back.
2006-09-17 19:23:47 · answer #1 · answered by ♪ Seattle ♫ 7 · 2⤊ 0⤋
Mac Notebooks have a tendancy to run hot and should be used on a hard flat surface ie. desk and the air vents should be free from obstruction Ie. not used in it's holder(I've seen this done before) if you already do both these things then there maybe a proble with the cpu fan causeing the computer to overheat and you would need to get a dealer to look at it. Secondly and less likely to be the problem ensure that the battery is good and it is seated right. Finally ensure the computer is being powered from a wall socket and not an extension lead. If none of the above suggestions work then you have a problem only a dealer can rectify
2006-09-17 03:54:48 · answer #2 · answered by Anonymous · 2⤊ 0⤋
check to see if your blocking the fans when you use it just becuse its a laptop dont mean put it in your lap when you use it put it on a clean flat table with atlest 12" from any thing do not set it on and cloth like bed couch what ever and if it still does this make sure your fan is kicking on if its not then take it back where you got it .....................ps MAC computers suck balls get a pc get a dell or alienware
2006-09-17 03:52:04 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Well, notebook computer, I am not saying that you never thought of this just recharge your battery, and watch until the CHARGING light goes off, then right away unplug it, and if it still does it you may want a new battery.
2006-09-17 03:49:22 · answer #4 · answered by Anonymous · 0⤊ 0⤋