I Want Certified Call Center industry Course,which should include training of all the division of Call Center?

Question

HI all, I am Mohit Raval, 23 years Old from India. I have finished my Diploma in Computer & I am in good post in one Call Cetner Organization. I want to study more about call center industry like CRM, HR, Technical requirements, Training, Soft Skills, Telephonic Skills, Marketing and Sales and all other division related to same. So if any one can suggest any good college Either in USA or in UK which runs this Type of course.

Regards,

Mohit Raval.

Answer 1

The most important thing you can learn is how to speak English correctly and without an accident. Most Indians speak in a tempo that is too fast for English, but is right for Telegu or Hindi or your local dialect. Part of verbal communication is conveyed through facuia; expressions and lip/mouth movement. Obviously these visual clues are lost in phone communication, and you have to make up for them by speaking clearly and slowly so there is no mis-communication, which seems to be something Indians and Spanish speaking people can not understand. Even if they have a perfect understanding of written English, which most don't, they never learn how to speak English verbally correctly, even after years of interacting with English speaking people.

This is the reason that I will *never* deal with a company in the US which has outsourced their customer support/call center to any off shore supplier. If they do business in the US, then they need to have customer support in the US where people don't have communication problems.

Answer 2

Same experience! Passed all the testing with flying colors. Was emailed from HR in another to state to set up an interview in the city I was applying. Had my interview, Left feeling great knowing I nailed it. I wasn't home from the interview more than 2 hours and got an email that "They chose a more qualified candidate". So I called the guy that set up the interview and asked what was the problem? He said the hiring manager thought I needed more "Customer Service Experience"....BS!! I've been in Customer Service for 15 Years with awards on my wall from the corporations I worked for!! All I saw walking around in there was Ghetto trash. Only white person I saw was a lady dusting. The rest were dirty, unwashed, sweatpants wearing Blacks! Some of them looked maybe 18 at most. No way they out "Customer Serviced" me. It's a racist company with a racist quota and they should be sued to oblivion!!

Answer 3

Type call centre training institutes at yahoo search from the links available see which answers your query the best.