virus or not?

Question

this thing called virus bust keeps poping up sayin we got a virus and it wants us to run their virus scans to "get rid" of the virus....but we ran several virus scans with mcafee and is says we dont...what should we do?????

Answer 1

Handling adware, spyware, viruses, trojans, keyloggers, and worms can be a hassle. I can help you. The first step to helping you get rid of your problem is to not make more. What I mean by this is that some people may tell you to download a program which will gives your computer more problems. This goes out to all those SUPERAntispyware and filesclab people out there. There are more which Im not going to bother naming.
Every step I have here I have tried and tested.

Now, lets begin.

Please download these programs onto your computer.

1. Lavasoft’s Ad-Aware SE Personal 1.6 Edition from http://www.lavasoft.com
2. Safer Networking’s Spybot Search and Destroy 1.4 from http://www.safernetworking.org
3. Microsoft’s Windows Defender Beta 2 from http://www.microsoft.com
4. Grisoft’s Ewido anti-Malware from http://www.free.grisoft.com

After downloading and installing these programs please boot up to safe mode by tapping the F8 key when your computer is booting up. This is very important as these programs do a much better job in safe mode (and yes its supposed to look wierd.) If this gets rid of your problem then you can stop reading. If not, then you have a more serious problem.

If the above did not help you, then we will need some more advanced programs.
If you have an antivirus, go ahead and update it and boot up into safe mode by tapping the F8 key while your computer starts. Scan it there if it gets rid of it, great if not then uninstall your antivirus for the time being. Please download these programs. Note that these are antivirus programs and should only be installed one at a time. If one program doesn’t work then uninstall it first then install another one.

1. Grisoft’s AVG AntiVirus Free Edition from http://www.free.grisoft.com
2. alwil’s avast! AntiVirus Free Edition from http://www.avast.com
3. Avira’s AntiVir Free Edition from http://www.free-av.com
Once again, update them and boot up again into safe mode. Scan with it there. If they still don’t get rid of it, don’t lose hope. There is one more method we can use. This method does not require you to install anything. Please go to the following sites and find their free antivirus scanners. They will be called Trend Micro Housecall, McAfee FreeScan and BitDefender Online Scanner.

1.http://housecall.trendmicro.com...
2.http://www.bitdefender.com/
3.http://www.mcafee.com/

These will scan your computer using your browser and may take quite some while. Please make sure that you do NOT boot up to safe mode when you do this. Online Scanners do not work in safe mode.

Wow, if you’ve come down to this then you really have some sort of “undetectable” virus. You have a couple options at this point.


A. You shell out a hundred bucks and you get a pro to help you which does not guarantee he will fix it and he might just do what you can do yourself. (See C.)
B. Wait a week or so and hope one of the antivirus companies will have that virus in their definitions.
C. *Note this will make you lose all your files. Please back them up before you continue with this step.* Reformatting your system is your final choice for getting your computer fixed. Reformatting will return your system and all its settings to its original factory shipped condition, like you just bought a new computer! To reformat, load the disc that came with your computer generally titled “System Reformat”. The disc should be loaded into your drive and you should restart your computer. Follow the on screen instructions.
If you did not receive a CD with your computer, then it may be on another partition. Like you did when you booted into safe mode, tap the F10 key while your computer is starting up.

I hope I was able to help you in some way at least. Thank you for your time.

Answer 2

2

Answer 3

Go in with software explorer and delete the ones that were put on disk the day that showed up or the day before. Don't fall for their stupid crap! Avoid re-formatting unless you have worked on it more than 3 sessions of 2 hours apeice.

Answer 4

it's spyware, download spybot, (www.safer-networking.org) then install, then reboot in safemode and run a scan, remove everything it finds, you could also download cws shreadder http://www.trendmicro.com/cwshredder/
and see if you have that.

then if to check for viruses get "avg free edition" ,update it and scan then right click the found viruses and move to the vault

this stuff can get pretty deep, so you may want to call your computer guru and have them take a closer look.

best of luck!

Answer 5

It's called a poppup. The internet salesman use them to make you think you have a virus, and 'you need to buy software to fix it'.
Just make sure that your Virus software is up to date and you'll be fine.

Answer 6

VirusBurst is a variant of the Smitfraud virus. Removal information is here:
http://www.internetinspiration.co.uk/roguefix.htm

Answer 7

Download Ad-aware SE Personal it's free and run it. This should get rid of it. I run mine every time I start getting pop ups like that and they always stop. You have to get rid of the cookies.

Answer 8

Try to find the file and if you find it delete it. and if it does not open Task Manager and End Process and delete it fast before it pops up again. That should work. or try system restore. and restore before you had that problem. or try a spyware deleter but if it does not work than try one of the above.

Answer 9

make sure you have all your virus updates installed before you run McAffee. Most probably what you are seeing is just a pop advert or something.

Answer 10

Looks like you have been infected with adware.
Get rid of it with an adware remover, such as noadware.