I recently bought something quite expensive recently on Ebay and paid instantly using Paypal. Because of that they left me good feedback but when the product arrived it was very poor quality and said so by replying negatively, the day after I realised they had changed my good feedback to negative even though I had a good reason. What gives them the right to do that.
2006-09-14 11:37:07 · 8 answers · asked by Anonymous in Computers & Internet ➔ Internet
This is news to me!...I thought that once feedback had been left it could not be changed, retracted / withdrawn without mutual consent between buyer & seller...all one could do was follow up but not alter the red or green. This was the case when I read up on this about 3 months ago...so when did it change?...I am really astonished by this.
2006-09-14 12:38:26 · answer #1 · answered by joe b 3 · 0⤊ 0⤋
Yes this has been seen as a problem in some cases. The sensible way to avoid it is this:
A buyer OR a seller should not leave feedback until AFTER the goods have been received and found to be satisfactory. This means that if you are a Seller, you should wait to leave your feedback until AFTER your buyer has received the goods and is happy and has left their feedback. This stage is then the natural (and legal) completion of the transaction. If all Sellers operated in this way, there would be no bad feelings, and any buyer's satisfaction problems could be dealt with amicably before feedback is left by anyone.
Perhaps a little guidance from eBay on their Help pages would clarify this matter.
2006-09-14 11:48:08 · answer #2 · answered by Anonymous · 0⤊ 0⤋
They shouldn't have been able to retract feedback because that is permanent once placed. Based on the rules of feedback on eBay help pages:
Note: Remember that any feedback you leave is public and permanent, so think carefully before leaving feedback. Make sure that comments are fair and factual. If there is a dispute, try to resolve the differences before leaving feedback.
2006-09-14 11:41:39 · answer #3 · answered by ME! 3 · 0⤊ 0⤋
you should have left them a negative feedback comment too. ebay is a little childish with the feedback comments, although i never leave feedback until i have recieved the goods. they should always state if the goods are not in perfect condition.
2006-09-14 11:42:04 · answer #4 · answered by zeldieuk2002 5 · 0⤊ 0⤋
You have to pay $20 to do it - but they want to keep their feedback clean. Ebay has so many loopholes and problems. I stopped selling and buying all together.
2006-09-14 11:39:20 · answer #5 · answered by Anonymous · 0⤊ 0⤋
nope! now sellers won't be in a position to circulate away unfavorable comments in hassle-free terms the consumers can. So, no ought to fret approximately getting unfavorable comments. i might quite attempt to touch the supplier first to work out in the event that they're prepared to restoration the challenge formerly you circulate away the comments.
2016-10-15 00:19:51 · answer #6 · answered by Anonymous · 0⤊ 0⤋
I agree, that's bogus. I can't imagine what was wrong with your GOOD MONEY. I would file a complaint with eBay. Tell the SELLER that you want you money back. MAKE A RUCKUS.
2006-09-14 11:40:24 · answer #7 · answered by Anonymous · 0⤊ 0⤋
I know, that has happened to me too. It sucks because you had nothing to do with it, it was all their fault.
2006-09-14 11:38:27 · answer #8 · answered by Vero 3 · 0⤊ 0⤋