and have to strain and concentrate and ask them to repeat stuff iover and over cause you can't understand a darn things they are saying.
I also find some of these computer tech support people from India are so rude and impatient (usually the women are ok though).
I am exhausted, spent four hours messing with a virus and still am not convinvced it's gone...could not understand most of what tthey said and had to talk to 6 people in trying to resolve it..and could only understand the accent in one person...kind of.
It makes me mad I feel all stressed out because they have to send our jobs overseas to save a buck when they are making millions and we, their costumers can't even get people whose English you understand.
Does this bother anyone else?
2006-09-14 10:18:54 · 13 answers · asked by Anonymous in Computers & Internet ➔ Other - Computers
absolutely!!!!!!!!!!!!!!!!!!!!! it is my BIGGEST pet peeve!!!!!!!!!!!!!!!!!!!!!!!!!!!
2006-09-14 10:21:52 · answer #1 · answered by ladynamedjane 5 · 3⤊ 0⤋
Yes and it is even worse when one has, as I do, a hearing problem that makes many consonants sound alike. It is hard for me to talk over the phone anyway, but when I have to deal with someone with broken English, curious nuances and a heavy accent, it becomes nearly impossible.
2006-09-14 17:32:50 · answer #2 · answered by h2odog 3 · 2⤊ 0⤋
I agree...I don't mean I'm a racist but I think no matter what country you live in you should have a local tech support person who speaks the same language. I have the same problem with the Dr.'s office.
2006-09-14 17:22:50 · answer #3 · answered by chartneck 3 · 2⤊ 0⤋
Yes, that's so true, whenever I call Apple. You always have to ask them to repeat it and spell it out. When I had problems last week with my Imac, thankfully, no trouble there. I got no Indian technicians. Wouldn't be wise if they had a translater at least, when we can't understand their English?
2006-09-14 17:22:08 · answer #4 · answered by Kristen H 6 · 2⤊ 0⤋
Not just tech support, lots of companies are doing it. One of our credit cards, through Washington Mutual. Lady's nice, but can't understand her at all. Yeah, it's frustrating though. I usually just fire off letters or emails, I know it does no good, but makes me feel better. One thing you can do that pisses them off, say can I please speak to someone who talks English? They get soooo mad lol
2006-09-14 17:30:01 · answer #5 · answered by tikitiki 7 · 2⤊ 0⤋
You got that right! I hate when that happens, and I always asked them to connect me to someone I understand, and will make them keep directing my call till I get someone I can understand. And they always ask is ok if I call you by your first name, and they can't even pronouce it have the time!
2006-09-14 17:23:21 · answer #6 · answered by Sasha 3 · 2⤊ 0⤋
it bothers the heck out of me i have gotten sooooo frustrated i wanted to cancel the service. but i guess the only way to provide 24 7 customer service is through another country time zone.
2006-09-14 17:23:12 · answer #7 · answered by UNDREA O 1 · 2⤊ 0⤋
yes. i have had to call them hundreds of times and i have gotten people in india, africa, and south america (i ask them when i call). they are named like raoul and i can't understand a word. i usually use another cp and go to dell chat or yahoo chat and chat with a live helper. they can type better than talk
2006-09-14 17:22:36 · answer #8 · answered by ctgirl206 2 · 2⤊ 0⤋
Yes, it's the same with all organisations which have Indian call centres, they claim to be called Kevin but then you cannot understand them.
2006-09-14 17:22:26 · answer #9 · answered by Ahwell 7 · 2⤊ 0⤋
Amen to that! They blabber out a long sentence and you don't have a clue what they just said.
2006-09-14 17:21:51 · answer #10 · answered by justhoughtidcheck 2 · 3⤊ 0⤋
a little known fact about india is that their the most technologically advanced civilation ever to exist. even more advanced than mexico... that my slow friend, is why they're the tech support for the world.
2006-09-14 17:21:45 · answer #11 · answered by twinspick22 3 · 0⤊ 3⤋