need help removing a trojan from my computer?

Question

one day when i was on messenger i accidentily clicked on a link called freewebtown or something like that and now i have a trojan ( program that is apparently giving out any passwords and id off messenger) how exactly do i go to safe mode and get it off? what folder or icon do i go to to find when i downloaded that link and how do i get it off?

i know how to get to safe mode...but when i run a virus scan...how do i get the trojan off??? or can i go in somehow and remove the link???

Answer 1

go to safe mode and run virus scan

Answer 2

Download ewido.

http://www.ewido.net/en/

Set up ewido:

When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".

Start Ewido. When you run it the first time, you get a warning "Database could not be found!". Click OK.

On the main screen, click on Update in the left menu, then click the Start Update button.

After the Update finishes, the status bar at the bottom will display "Update successful".

-- If you have problems updating see here:

http://www.ewido.net/en/download/updates/

Once the updates are installed do the following:

Click on Scanner

Make sure the following boxes are checked before scanning:

- Binder
- Crypter
- Archives

Click on Start Scan and let Ewido scan the PC

While the scan is in progress, you will be prompted to 'Clean files', Click OK.

AFTER SETUP AND BEFORE RUNNING EWIDO GO INTO SAFE MODE.

Turn off your computer. When you press the power button start tapping the F8 key repeatedly. In this screen select SAFE MODE . Although the screen looks strange this is normal. Run the ewido. To exit safe mode, reboot your computer normally.

Answer 3

Re-Boot and before the BIOS hands it off to the O/S...Press F8. That will put you in "safe" mode and will prevent start-up programs from running. Then run your Virus scan and it should catch it so you can remove it. If you have Norton..It may not work but it should. Norton is the absolute worst thing you could ever put on a computer. If you have ANY Norton product...ditch it and get something else. Nothing at all is better than Norton. Take it from someone who knows

Jeff B
Network Administrator / Sr. Program Analyst

Answer 4

Spyware, Adware, Trojans, Malware, Dialers, Popups:
http://www.lavasoftusa.com/software/adaware/
http://www.ewido.net/en/download/...
http://www.javacoolsoftware.com/spywareblaster.html
http://www.download.com/Bazooka-Adware-and-Spyware-Scanner/3000-8022-10247782.html
http://www.javacoolsoftware.com/sgdownload.html
http://www.safer-networking.org/
http://www.download.com/HijackThis/3000-8022_4-10379544.html
http://www.emsisoft.com/en/software/download/
Online Scanners:
http://www.webroot.com/consumer/products/spysweeper/freescan.html?
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://www.pandasoftware.com/products/activescan.htm
http://www.bitdefender.com/scan8/ie.html
http://www.windowsecurity.com/trojanscan/
http://www.kaspersky.com/virusscanner
http://www.spywareguide.com/onlinescan.php
http://housecall65.trendmicro.com/
Spyware, Adware, Trojans, Malware, Dialers, Popups List:
http://www.softpedia.com/catList/104
Antivirus:
http://www.grisoft.com/
http://www.avast.com/
http://www.free-av.com/
Antivirus Lists:
http://www.softpedia.com/catList/1
Firewall:
http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp?dc=12bms&ctry=US&lang=en&lid=staticcomp_za
Firewall Lists:
http://www.softpedia.com/catList/97
IP Blocker:
http://prdownloads.sourceforge.net/peerguardian/pg2-050918-nt.exe?download
System Cleaner:
http://www.ccleaner.com/
System Cleaning List:
http://www.softpedia.com/catList/98
System Info:
http://www.softpedia.com/catList/92

Answer 5

When the PC is rebooting continue to press F8 and this will bring you to the screen where you can choose safe mode

Answer 6

here is alist of free scans to try.
Spybots search and Destroy http://www.download.com/3000-8022-10122137.html?tag=pao
adaware se> http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10399602.html?tag=lst-0-1
http://www.webroot.com/land/freescan.php
a-squared Free> http://www.emsisoft.com/en/software/free/
http://housecall.antivirus.com/housecall/start_frame.asp
http://housecall65.trendmicro.com/
X -Cleaner Micro Edition scan http://www.spywareguide.com/onlinescan.php
http://www.kaspersky.com/virusscanner
http://www.windowsecurity.com/trojanscan/
http://www.bitdefender.com/scan8/ie.html
http://www.pandasoftware.com/products/activescan/com/activescan_principal.htm

http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://www.javacoolsoftware.com/spywareblaster.html
Spywareguard too.
http://www.javacoolsoftware.com/spywareguard.html
http://www.ewido.net/en/onlinescan
To get into safe mode,tap the F8 buttom while booting up. It will bring you to a screen with gray letters and a black background

Answer 7

Use the software listed on the following page:

http://www.cybertopcops.com/free-downloads.php#anti-virus
http://www.cybertopcops.com/free-downloads.php#anti-spyware

Answer 8

webuser.co.uk/forums......is ur best luck check if the question been asked before if not ask it and before you know you'll get a detailed step-by-step directions. cheers

Answer 9

Have you tried avg? or windows defender?

Answer 10

just slide it off....