is there a wrong way and right way to answer phones in the office?

Question

i have to show someone at work the right and wrong ways to answer the phone at work, i would like different examples of right and wrong ways to do this, if anyone knows of anythign that can help i would appreciated it emensly!!!!!!!

Answer 1

You could start off saying " Thank you for calling (company name), this is (your name), how can I help you. Easy, simple and short.

Answer 2

Answer the same way always, giving the company or office name:

Hello, this is XYZ Company, how may I help you?

or

ABC Industries, Andrea speaking, how may i direct your call?

choose something standard that works for your business.
then after that you actually act professional and help the person solve their problem by saying things like:

would you like his phone number?
would you like to be transferred to her voice mail?
would you like to leave a message?
and other courteous offers.

they offer whole classes on this.

Answer 3

A wrong way would be to answer, "Hello", or "Yeah?" without giving the person on the other end any info as to whom they're calling.

A right way would be to answer, "Good morning, Yahoo (your place of employment), Lindsay speaking, how can I help you?"

It's important to be polite and to answer in a way that the person calling knows that they have called the right place.

Answer 4

Well, I'm Clerk and the one thing they ALWAYS told me was:

1) Identify your department or location
2) Do a simple greeting.
3) Identify yourself
4) And always ask " How can I help you" and if theirs anythings else
5) Then comes the "Thank you for calling, good bye"

* make sure you ALWAYS say good bye so the other person understands the phone call has ended.

Answer 5

I used to answer phones like this "Hello,(company name) my name is(name). How may I help you?"That always worked well. Just be professional. I hate it when you call a business and someone answers without identifying themselves

Answer 6

F.B.I. telephone logs right this is an instantaneous quote from the middle for Strategic and international examine checklist on international prepared CRIME. FBI brokers performed a raid of a psychiatric wellness center in San Diego that became decrease than examine for scientific coverage fraud. After hours of reviewing hundreds of scientific records, the handfuls of brokers had worked up fairly an urge for nutrition. The agent in cost of the examine stated as a close-by pizza parlor with delivery provider to order a speedy dinner for his colleagues. right here telephone verbal replace happened and became recorded by ability of the FBI via fact they have been taping all conversations on the wellness center. Agent: hi. i might pick to order 19 great pizzas and sixty seven cans of soda. Pizza guy: And the place might you like them introduced? Agent: we are over on the psychiatric wellness center. Pizza guy: The psychiatric wellness center? Agent: it quite is proper. i'm an FBI agent. Pizza guy: you're an FBI agent? Agent: it quite is ultimate. rather plenty each and every physique right this is. Pizza guy: and you're on the psychiatric wellness center? Agent: it quite is ultimate. and be sure you do not circulate for the time of the front doorways. we've them locked. you will ought to circulate around to the back to the provider front to grant the pizzas. Pizza guy: and you assert you're all FBI brokers? Agent: it quite is proper. How quickly are you able to've them right here? Pizza guy: and each physique on the psychiatric wellness center is an FBI agent? Agent: it quite is proper. we've been right here all day and we are starving. Pizza guy: how are you going to pay for all of this? Agent: I unquestionably have my checkbook appropriate right here. Pizza guy: and you're all FBI brokers? Agent: it quite is proper. each and every physique right this is an FBI agent. are you able to be sure you deliver the pizzas and sodas to the provider front interior the rear? we've the front doorways locked. Pizza guy: i don't think of so. ** click **

Answer 7

Dont - answer with "Yeah", "Hello" or anything informal as on a personal phone
Do - answer with Company name, department and then employees first name, example "ABC contracting, account recievable, this is Linda"
It gives the appropriate information and sets a professional tone.

Answer 8

Good Morning (Good Afternoon), thank you for calling ABC Company. How may I direct your call?

Answer 9

well starting off with a hello is wrong company name first


thumbs up!

Answer 10

RIGHT: "Good afternoon, thank you for calling Really Funny Inc. I'm nissin67 - how may I help you today?"

WRONG: "YO who's tat!" or "Wrong number!"