I've exceed my 2 week 'cooling off period' whereby you can send your phone back no questions asked, stupidly I kept hold of the phone hoping it would be ok. It's not 2 months later and I have to walk outside to receive messages. Their customer care people have called me to ask if i'm happy with the service, obviously i'm not but whenever I start to explain this i get mysteriously cut off. My point of view is that, contract or no contract (18 months) the phone is no bloody use! Is there some sort of customer rights clause that I can use to get out of this contract without paying their hefty break contract charge?
2006-09-13 05:14:27 · 9 answers · asked by timmy25london 1 in Consumer Electronics ➔ Cell Phones & Plans
I had the same problem with Orange, but put up with it and everytime I spoke to customer services compalined about. 12 months ago just before I renewed my contract they put a new mast up and now I have full coverage. I guess the difference is I'm a business custome who spends over £1500 a year on the phone, they don't won't to loose that kind of business.
You might want to talk to trading standards, they might be able to help, if they are not able to honour the contract, you might have a legal get out clause.
I know of someone who got Sky fitted and within the first 12 months moved to a bungalow, Sky moved the satslite dish and installed it at the bungalow, but the family could not receive Sky TV. So they phoned Sky who said, but you've still got so many months on your contract to run we cannot cancel it, so the family spoke to trading standards, Sky immediately cancelled the contract and refunded the months subscription and fee for moving the satalite dish.
So it's worth looking into.
2006-09-13 05:22:55 · answer #1 · answered by thebigtombs 5 · 3⤊ 0⤋
Hmmm not good. I had exactly the same problem when I was on Orange and I walked through the door into my office. Used to make my battery go down like crazy as well.
It's all down to where your house is in relation to the nearest phone masts, along with how thick your walls are etc.
I agree that it is not good and you may be able to argue that you can cancel your contract as Orange are not providing you with the service you are paying for. However, I seem to remember that the contract may mention that they do not claim to be able to provide coverage indoors. Sounds ludicrous but I think it may be true. Have a look at the terms and conditions here (2.1.2):
http://www1.orange.co.uk/mobileterms/
Check for coverage in your area here:
http://www1.orange.co.uk/coverage_landing/
I would still argue it though as the service is not fit for purpose. Your local Citizens Advice bureau may be able to advise you on how to take it further if Orange refuse to budge.
2006-09-13 05:26:55 · answer #2 · answered by Johnny A 2 · 1⤊ 0⤋
My brother had the same problem with his orange phone on pay as you go so he ditched for one on O2. Read your contract if there is a way out it should be written in the small print, if there isn't anything just keep on at orange by phone, letter, e-mail, fax if there is an orange shop near you talk to them as well (sometimes they are more helpful in the shops cos they can't cut you off unlike on the phone).
2006-09-13 05:29:39 · answer #3 · answered by Anonymous · 0⤊ 0⤋
I used to work for Orange. What kinda phone did you get? This is important because we can blame it on the quality of the phone. The first thing they will do is to swap your phone for another one. after that they will "File a trouble ticket" for your area... and the list goes on....
Send me a message, I may be able to help
2006-09-13 05:24:43 · answer #4 · answered by Anonymous · 1⤊ 0⤋
A lesson in making good use of the acceptance period! But check their coverage map, whether any stations have been off-air in your area, and what developments are planned, you might be lucky and find that a better signal is just around the corner, so to speak. If not, I think you have to grovel, explaining exactly what you said in your question, and ask if they can either help (unlikely) or can give you your money back (or most of it, please).
2006-09-13 05:27:33 · answer #5 · answered by Sangmo 5 · 0⤊ 1⤋
Try going into your nearest orange shop at least that way you wont get mysteriously cut off and explain to them the situation.hope this helps you...
2006-09-13 05:22:25 · answer #6 · answered by staffy 2 · 0⤊ 1⤋
have you tried another simcard? Such as Virgin? I found that I can get reception with Virgin in places I cannot get with Orange, it is not the phone just the service
2006-09-13 05:24:08 · answer #7 · answered by cheyenne 4 · 0⤊ 1⤋
what about change network ?
2006-09-13 05:28:43 · answer #8 · answered by droid 1 · 0⤊ 1⤋
get verizon
2006-09-13 05:23:05 · answer #9 · answered by PUTT 3 · 0⤊ 1⤋