my boss asked me to learn and do cold calling in one day, any idea ?

Question

i know the industry that we work in....
i just don't know if i have the courage and the initiatives to start the conversation on teh phone about ur services that we offering
advice from teh experienced ppl would be greatly appreciatied:)
have a lovely evening...i know i won't :(

Answer 1

that crack about "...I know I won't :( " is self defeating so stop the whining, and snap out of it!

now, I've had to do the exact same thing before - only, I had a whole 3 minutes to learn! and if I can do it, then YOU can do it.

1st, get a picture in your head of who you talk to the easiest. (Your brother, girlfriend, Mom, grandfather, friend... - whoever makes you comfortable, makes you smile, or seems to leave you feeling good/better about yourself when you talk w/ them.)

2nd, ask them if you can practice w/ them! Tell them you are going to try your pitch and tell them to ask questions that they think your customers might ask.

3rd, pick up the phone and dial. When they answer, REALLY try to sell them, and answer their questions.

Answer 2

It's not hard at all. I use to teach people this in the insurance industry. The biggest thing that can happen is someone says NO and hangs up. It's our nature to fear the unknown and rejection. Just be thankful this is all you need to learn for now. You will be surprised how well you can do this if you portray a good attitude from the start.
Here are some suggestions:
1.Make a list of your responses to certain answers you expect. Breaks down the fear level.
Let say the lady says," this is a bad time for me."
You would respond with, I am so sorry I called at a bad time when would be a good time to call back and talk to you, tomorrow evening or Friday morning?
2. Always ask open ended questions. (get a commitment)
3. First things first, let the customer know what's in it for them, then sell your pitch.
4. Out-calling is a numbers game, the more you call the better your chances of being successful. 50 calls may only give 2 good leads, 100 calls may give 4-5 good leads and so on...
5. Follow up and follow through.
6. Don't read a script, how boring is that! Keep a list of key words and things you want to say and talk like your talking to a friend, not a stranger.
These are just a few. You may want to check this out too!
>> http://www.telesalestraining.net/telemarketing_skills_2hr.html

Answer 3

You know...I had to train hundreds of telemarkers for years. The main thing is to be yourself, use the Kiss method (Keep It Simple and Stupid). And never be afraid to say...you know, I don't know the answer to that question because I am new here, but I will find out for you (and the do it).
A very simple intro script:

Hello, I'm looking for a Mr. / Mrs. _________.
My name is __________ and I am calling you regarding the_______________ (whatever your business is about). Please bare with me because I'm new at this, but I promise to make it short and sweet because I realize that you are a busy person.

DO NOTS:
1 Sound canned and monitone.
2 Read something without interuption.
3 Cut off or interupt the customer.
4 Become rude or raise your voice.
5 Become longwinded and talk about something off of the subject.
6 Waste your time with someone that just wants to toy with you.
7 Freeze on objectives.
8 Chew gum or eat while on the phone.
9 Use bad habit slang such as "you know", and " umm," and "repeated "at the end of the day."
10 PUSH.

Answer 4

i have had to do this and the only way i felt comfortable was to write a script ahead of time, including some different responses they might have, and practice, practice , practice. This prevents getting toungue tied or not knowing what to say. The easiest way is to thoroughly know what you are offering, but if they ask something you don't know, tell them that you will find out, and would 7:00 be best for me to call you, or 8:00? Speak with a pleasant tone of voice, not too loud or too soft, and not sing-song (not like you are reading a script) If you know what to say, it will become easy for you. Also, don't get discouraged with "no" because that is what most people say, but you never know when you might get someone who is interested-just be nice & you will succeed. Good luck

Answer 5

Plan on getting 300 "NO's". When you call stand up and smile! Just be friendly and ask for the deal. A no just means there are a lot of yeses out there. Go for it. Actually, if you don't expect to have an outcome, it is fun to get creative at getting your "no's" out of the way. Really try for the 300.and add up the yes's inbetween.
Good luck and after this lesson you won't be afraid of anyone saying no.

Answer 6

Prepare a script for the service and or product you are offering.
Have it in front of you when you are calling, Memorize it, do not read it. Smile when you are speaking on the phone. People can pick up on your moods as you talk and the more you smile the better you are. Also, keep a glass of water handy for any dry throat problems. Good luck.

Answer 7

hey don't stress,
just breath and pretend you in a movie, once you get the first step over with you'll feel better, more motivated and confident. phone a friend up an dpretend to be some one else and blabber on, that way you can pratice your line of speach and have a joke with your friends at the same time. most important thing is, they can't see you, so you can be who you want....experiment, is n't taht what lifes abt, taking steps in all directions and just taking the risk. who knows maybe you got a real nack for it, just take the leap....ultimate test of charachter

Answer 8

I had a boss who did something similar to me and I was required to get 10 contacts a day to set up events. I had no experience and no confidence in what I was doing. He got the point when every single call I made resulted in a "no". I was completely unprepared for each call, didn't know how to sell our services and didn't know how to break through barriers. Not a great formula for success.

My advice, plug through each call without worrying about the outcome. When you worry about whether they will say yes or no, you get emotionally invested in the call and your nerves get tight. Think about the girl working the drive through at McDonalds. She asks every person if they want to biggie size their order. How many times a day do you think she hears a "no"? Do you think she lets it bother her? No way!

You will either get enough practice through trial by fire and wind up getting good at it, or you'll bomb miserably and your boss will realize he made an unrealistic request. Either way, you win!

Answer 9

It's not as bad as it sounds....

- Try asking someone with experience if you can "sit-in" on a few
of the calls.
- If possible, start with people you already know, get a feeling
for the new job.
- Develop an area of expertise, be the person they want to talk
to.
- "team-tag", work with a partner until you have the confidence
to go solo.

Good Luck

Answer 10

Peace,

The greatest resource I can share with you book 'The Psychology of Selling'. This book will lead into the direction where you will be amazed to getting to.

I've read this book and it has allowed me to put together top quality phone scripts, and a lot more. It breaks selling down.

This author is millionaire becuase he knows how, when, and where to sell. They say learn from those who have done it before you and done it well.

Peace,
C.F. Jackson
http://www.WontBeDenied.com
Won't Be Denied! Because What I Want MATTERS