people who can't make themselves understood when speaking English?
I don't want any racist answers to this question.
I just thought that being able to communicate well, in the language of the people who ring up, would be a basic requirement of the job?
If you were the boss of a Cycle Courier service, would you employ someone who was unable to ride a bike?
Of course, many people who contact a call centre will have English as a second language, so why not have afore mentioned operators there just to deal with them?
Then everyone would be happy!
2006-09-12 04:59:41 · 16 answers · asked by Anonymous in Business & Finance ➔ Careers & Employment
I would be interested to know which user has put a thumbs down on many of these answers and could they give me their reasons why?
2006-09-12 05:07:44 · update #1
gaymo51... one spelling mistake does not a make poor writer .
At least I am limiting my spoken observations to things that people may actually be interested in.
Unlike you.
2006-09-12 05:31:18 · update #2
i worked as a team leader in a call centre in yorkshire untill they decided to outsource in malta to reduce costs.they even went to the lenth of changing the contracts of the staff in england to end at 9pm instead of 11pm while the calls were being taken over there untill 10 pm. this was a way to avoid paying british staff redundancy, although i fought for mine. they had the same language problems there. these companies do not see that they are selling a service and that the staff are their greatest asset. one good british advisor who is motivated by quality training and varied skills with a work variation which takes away the monotany of taking call after call is worth 3 of these that can't speak english and interact with the customer. they would be better served with multi skilled staff and a good automated call router
2006-09-12 07:44:16 · answer #1 · answered by Anonymous · 1⤊ 0⤋
I hear you, I could go off on a serious rant about NTL and their Indian Call Centre!
When I ever I sign up for something one of the first questions I ask is where is your Call Centre. I don't honestly mind paying the extra few quid a month for broadband or whatever as long as I know that if i have a problem I can talk to someone who talks the same language and is not reliant on a script that if i deviate from it then he cant understand me.
Dell are next on my hit list grrrrrrrrr
I don't understand they could employ 1 qualified and well paid individual that can think outside of the box that talks the same language as me. In my eyes that is worth 10 Indian Script readers who drive you mad going around in circles
2006-09-12 05:11:33 · answer #2 · answered by Dark_Mushroom 4 · 2⤊ 0⤋
Oh I know! The second you answer the phone after saying "hello?" theres that pause, hiss then someone who can hardly pronounce your easily pronouncable name on the other end. It's just what you dont need at the end of a hectic day. These poor buggers get it with both barrels, because:
1, your watching telly and its a good bit
2, you don't even bank with HSBC
3, you're not quite sure what they're saying, then making them repeat it at least 3 times before saying "no - goodbye!"
Unless us in England are prepared to accept 20p a hr, we'll just have to suffer or get caller id.!
2006-09-12 05:17:54 · answer #3 · answered by K-9 3 · 0⤊ 0⤋
The centres are based in India, for a fraction of the cost. No offence to Indian folk, but I avoid them, should be based in the country the company is from. A geordie will be understood by a glaswegian, a cockney by a yorkshireman, english is too diverse to be understood by someone not immersed in the language over their lifetime. I'm scottish and can say "aye" to an englishman and he'll "ken" what i'm saying
2006-09-12 05:04:33 · answer #4 · answered by ? 4 · 4⤊ 1⤋
It's a bit rich you complaining that people can't speak English, just look at the opening sentence Why do call CENTERS employ, you should know how to spell CENTRES surely? Personally I have never come across people in call centres who cannot make themselves understood unless you are referring to the Glasgow call centres.
2006-09-12 05:19:25 · answer #5 · answered by Raymo 6 · 1⤊ 1⤋
yes, the above is true. Companies will open offices up over in india or poort countries so they can employ people over there and pay a lot lot less in salaries than they would have to over in the uk. Although in the long run it prob costs them more money becuase for one the calls are being made from india to the uk (cold calling etc) and 2, the conversations are long for lack of understanding between the two people on the phone, therefore higher phone bills
2006-09-12 05:05:26 · answer #6 · answered by TJ O 2 · 1⤊ 1⤋
Because the goverment rules that call centres have to outsource a percentage of the work. If you ring in British office hours, you will more likely get a call centre in the UK.
2006-09-12 05:08:49 · answer #7 · answered by Swampy_Bogtrotter 4 · 0⤊ 0⤋
Dell.. is a perrrrrrrrrrrrrfect example!! I will never buy another Dell product because of that.. You call and it is somewhere out in India and you have no idea what the hell they are saying and they have no idea what the hell you are saying...
Then america wonders why we keep letting people in our country and we have no jobs as americans.. because we send all of our work to keep azz countries so the big guys save money and keep making millions.. sad sad sad.. and it is just going to get worse..
the real sad thing is that they dont make anything trying to help us out.. just head aches!
2006-09-12 05:12:13 · answer #8 · answered by Anonymous · 0⤊ 0⤋
Well basically they are moving the call centres to India and other Asian countries because the wage costs are cheaper. Although I believe due to numerous complaints one bank is moving the call centre back to the UK.
2006-09-12 05:08:45 · answer #9 · answered by Anonymous · 1⤊ 0⤋
The call centers are based in countries where English is not the first language.The locals work a lot cheaper than those either here in the UK or the USA.
I try not to buy from companies that use workers in another country.,I like to see my money going to my fellow countrymen.
Its not racist-just patriotic.
2006-09-12 05:04:11 · answer #10 · answered by Anonymous · 2⤊ 3⤋