Has anybody had problems with UHaul?

Question

I went to pick up a truck in Crystal Lake, Illinois today, where it was supposed to be, only to find out that the truck was in the next town over. The guy in line behind me was supposed to pick up a truck
in the town where he lived, but was told that his truck was almost one hundred miles away in Chicago.

Answer 1

In 1997, U-Haul International, Inc., U-Haul Company of Massachusetts, Inc. and U-Haul Company of Rhode Island, Inc. settled a consumer protection case with the Attorney General of Massachusetts. Among other things, they agreed to permanently refrain from “Making any representation, directly or indirectly, that any reservation of trucks, trailers, vans or other equipment is guaranteed…” It all started with an unhappy customer who was told she could guarantee the availability of a rental at a reserved time by guaranteeing it with a reservation deposit. She made the reservation and gave them the deposit. When she arrived to pick up her truck at the agreed upon time, none were available. The manager was less than conciliatory and the situation quickly degenerated into finger pointing and yelling. In the end, the young woman told the manager she was going to report this to the Attorney General’s Office. The manager responded by dismissing her: “You don’t know what you are getting into. U-Haul is bigger than the government.” As it turns out, it’s not.

As far as the Attorney General’s Office was concerned, the practices engaged in by U-Haul constituted multiple violations of consumer protection laws. That is, advertising and selling guaranteed reservations without really knowing whether the equipment will be available constitutes unfair and deceptive acts or practices. As spelled out in the complaint, the Attorney General’s Office believed this to include violations by “making false and deceptive representations [about] guarantees,” “making false and deceptive representations concerning the services to be provided,” “failing to disclose to consumers relevant information, which failure had the capacity or tendency or effect of deceiving prospective buyers in a material respect, “ and “failing to disclose to a buyer or prospective buyer facts that may have influenced the buyer not to enter into the transaction.” (1)

More here

http://www.my3cents.com/companyReview.cgi?compid=417&subcat=6

http://www2.ljworld.com/news/2000/sep/08/uhaul_unmoved_by/

Answer 2

OH YEAH< BIGTIME!!! They gave us a diesel & said they had no gas, so we'd need to go the the nearest station before it went "below the line"! We got 2 blocks & the station was 2 miles away. Would they help? Hell no! We even called the 800 number & got the run around from corporate. After 2 days of grief, they even refused to give us a credit on the down time & kept our deposit! This was in Hollywood, California. NEVER AGAIN will I rent a UHAUL! I almost ended up having a nervous breakdown!

Answer 3

My sister once had troubles with the moving truck breaking down. I think i remember my brother saying the moving truck was extremely old. Even though Uhaul replaced the truck she rented with another one, she decided to go Ryder next time she moved. Ryder frequently rotates the fleet, and gets rid of the older trucks.

Answer 4

you will get approximately 14-16mpg(+or- 2 miles) mabe extra appropriate relies upon have been ur vacationing and the only way it may be cheapper is that if the jeep had a small 4 or 6 cylinder engine, then its properly worth utilising it, yet might besides tow it ur going an identical way, and u can keep it as an imergency motor vehicle with gasoline.

Answer 5

I have never had problems with them however I make it a point to deal with the local storre only and I dont deal with customer service center that is where I have found everyone seems to have their problems.

Answer 6

Yes...I had problems with one in Cincinnati. I called and asked them to make sure they included a dolly on my truck, my brother in law picked it up and asked specifically if it was there...of course it wasn't and when I called the guy was really rude (and I was really nice) when I finally asked him his name he refused to give it to me and told me it was none of my business!

Uh...it still pisses me off after 4 years...I need to learn to let go=)

Answer 7

YES,RENTED A TRUCK AND IT BROKE DOWN,U-HAUL PUT ME IN A HOTEL IN WHICH THEIR CREDIT CARD WAS DENIED.THEY GAVE ME ANOTHER TRUCK,MY HAD TO BE UNLOADED AND RELOADED,THE TRUCK WAS RELOADED IN THE RAIN,THERE WAS A LOT OF DAMAGED.NO ONE AT U-HAUL SEEM TO CARE.I COULD WRITE A BOOK ABOUT MY TRIP FROM OHIO TO DENVER,COLO.EVERYONE JUST GIVE YOU THE RUN AROUND.

Answer 8

U-Haul is not what it used to be. Customer service sucks big time.

Answer 9

Worst piece of **** ever. Never again. Hate 'em.

Answer 10

Hate that company...