I just had a new mattress set delivered by the Room Store. On the way up the stairs, the 2 men did not pay attention to a light fixture on the wall and scraped it with the mattress. It punctured the drywall on one side, and also the one of the screws broke. What infuriated me is that they didn't know I saw them and then tried to get me to sign the papers stating the delivery was ok and that there was no damage to the item and my home and personal property. I quickly (in a nice way) pointed the light out and he was like, "oh, yeah, it's just a screw. you can buy that." No attempt to fix it or offer a solution. I made sure to make note of the damage on the sheets I signed and crossed off the no damage statement.
Has this ever happened to anyone? What should be done here, if anything? Will the company do anything if we do call? I know these were just delivery men and it's not their problem. I'm not trying to get anyone in trouble.
2006-09-09 12:44:57 · 2 answers · asked by Prickly P 3 in Home & Garden ➔ Other - Home & Garden
Damage on delivery is actually common. Most retailers are equipped to take care of the problem. Call the customer service department and ask to speak to the manager. Time is of the essence, do it now before it looks like you did it yourself and you're blaming it on the drivers.
2006-09-12 20:46:29 · answer #1 · answered by Peter 5 · 0⤊ 0⤋
Stop payment . repairs should soon follow if the store wants their money for mattress. if you paid cash. small calims court
2006-09-09 21:28:11 · answer #2 · answered by rugbumpr69@sbcglobal.net 3 · 0⤊ 0⤋