i work at west asset management we collect hospital bills i am not collecting money everyone else is. i am folowing the rules and trying realy hard can't lose this job what do i do?scared !
2006-09-08 20:34:46 · 3 answers · asked by madly in love 1 in Business & Finance ➔ Careers & Employment
Madly
I was a top collector for many years. I made top bonuses every month. I had a system I used
Make them smile Make them Pay. Understand that most people want to pay their bills, just not right now. Some cant Negoiate arrangements that will work for you and them so you get a win-win situation. provide solutions to problems-- a way out, maybe somethign they hadnt thought about
Listen to them Talk to them not at them Let them know that even though they have talked to others you are going to do everything you can think of to help them out
If they are mad let them vent They arent mad at you but at the situation they are in
One thing is they feel that their credit is ruined now so why should they pay? Educate them that their credit is bruised but is repairable and by making and keeping arrangements with you today they begin to repair the damage
When people used to say their credit was ruined I would tell them if they where 100 years old, didnt own a home, just filed bankruptcy and just learned they had terminal cancer them yes maybe their credit is ruined but that they where much younger and could fix the damage After I explained these things most people where happy to make arrangements with me
I know this has been lengthy but feel free to email me if you have any questions
2006-09-11 15:56:21 · answer #1 · answered by sum1infla 4 · 0⤊ 0⤋
My suggestion (just as a person who right now is being hounded by Citicorp for purchases that I reported as fraudelent and that they keep saying they are writing off) is B E N I C E I swear to you, anyone will pay you if you're nice to them. What you need to realize is that if you're hounding them then everyone else is too. So what could set you apart from the credit cards, or having their power turned off or whatever. People basically just want to be treated with respect and if you have to listen to a sob story for 5 minutes while your colleagues are hassling people, well ok. I guarentee you will absolutely collect more if you're nice and respect the people and their situation...
2006-09-08 20:43:15 · answer #2 · answered by Sidoney 5 · 0⤊ 0⤋
they are proabbly collecting because they are breaking the rules/laws which i dont recommend.
2006-09-08 21:05:15 · answer #3 · answered by ken 3 · 0⤊ 0⤋