When they write to me they leave no address and simply sign it from Garry R D Kettle, personal banking services. On the website their is a customer service address, but I have been told that I should not use this. I am talking about the UK only here
2006-09-08 00:26:04 · 5 answers · asked by Anonymous in Business & Finance ➔ Personal Finance
I used to live in Halifax and i know their head office was in the town of halifax....should be printed in your cheque book, but give me a minute and i'll try to find it for you.....
The new bank, HBOS plc became the fourth largest bank in the UK and the Retail Bank continues to be headquartered at Trinity Road in Halifax.
2006-09-08 00:33:24 · answer #1 · answered by heleneaustin 4 · 0⤊ 0⤋
Write to their customer relations department - Halifax plc
Customer Relations
P O Box 548
Leeds LS1 1WU
Also, give them a specific time period within which to respond. If you've written to the wrong department, they'll transfer the letter to the correct department. That department when responding, will write with a correct address to respond to.
Or better still, write to your branch - you should have the address on your statements - they will forward to the appropriate department on your behalf.
2006-09-08 02:01:06 · answer #2 · answered by scallywag 4 · 0⤊ 0⤋
I'd recommend that you go into your local branch and speak to someone in person, failing that call their customer services number and get someone there to help you. If after that you get no joy then speak to the Financial Ombudsman.
Their guide to complaining and what happens if you get no joy is linked below.
2006-09-08 00:35:55 · answer #3 · answered by stepfordswiss 3 · 0⤊ 0⤋
I think you need to refer to the Financial Ambudsman and they can only be reached by Post. You need to contact your bank and they have to give you the address.
2006-09-08 00:34:58 · answer #4 · answered by Mr Y! Answers 3 · 0⤊ 0⤋
Why not call them and ask?
2006-09-08 01:11:55 · answer #5 · answered by camsquirrel 2 · 0⤊ 0⤋