Do you usually start nagging and insulting people right away, or do you usually finish a conversation reasonably, nagging afterwards if you must?
Really, I am curious if the percentages on here correspond with the amounts I get on the phone today. You're pretty much anonymous, so be honest..
2006-09-07 01:23:54 · 15 answers · asked by McAtterie 6 in Entertainment & Music ➔ Polls & Surveys
If I had to call a call centre, I would wait until around 4:45 (depending on the time my adviser was clocking off), and purr down the phone to ensure that the last call of the day enabled him to cycle home wearing a fuzzy grin, in an attempt to reduce his likelihood of offending a truck driver thus enabling him to arrive home safe and sound...
2006-09-07 04:19:00 · answer #1 · answered by CC...x 5 · 1⤊ 0⤋
If your company is like many these days where you have to spend half an hour listening to terrible music, interspersed with "You are held in a queue", "we are experiencing an unusually high call volume", "Thank you for your understanding", then I am sure you can understand why people are wound up or angry by the time they get to speak to a real person. This is especially annoying when they are paying over the odds for the call.
If, after hanging on for half an hour I get through to a polite, coherent person who can deal efficiently with my call, or do their best to help, then I will still remain calm and polite. I am aware that the people on the other end of the phone are just doing a job. But, when the person answering the call is inadequately trained, incoherent or doesn't try to listen or help, then I admit I can lose my cool. I am never abusive though!
Maybe you could speak to your bosses about reducing call waiting times, or at least not using premium rate numbers for your call lines.
The strange thing is that whenever I ring a sales line to buy a product or service I get through straight away. It's only ever the after sales lines (where companies are not making any more money out of you) that they start to keep you hanging on.
2006-09-07 09:13:15 · answer #2 · answered by Copper 4 · 0⤊ 0⤋
No you don't go into one if you can avoid it because it only gets me wound up even more....
It's when you've explained the problem and it's taken a while and then you get put throught to 8 different people having to exlain the same problem on your lunch break and then the smart alec on the phone says- there's not a problem- we've checked everything. That's when you've got to have a go. If there wasn't a problem why would i be wasting a whole week of my lunch hours to speak to someone competent enough who can understand what the problem is!?
People don't have a lifetime ambition to call up you guys and have goes! It's out of frustration when nobody acknowledges the problems and try to fix it. The softly softly approach is always tested first for the first 3 times- then it's just a bloody waste of time. I'd cancel any services if i have to speak to incompetent people and never associate with the problematic company again.
Clearly- i might have had a problem or 2.... sorry- not at all aimed at you.... unless you worked for BT broadband at any point earlier this year!
2006-09-07 01:31:51 · answer #3 · answered by antagonist 5 · 0⤊ 0⤋
Well, I have to call insurance companies as my job, and I have learned that if I start nagging right from the beginning, I won't get anywhere. I am nice to begin with, but if they are being jerks to me, I will be a jerk right back. I have no problem doing that. A lot of times when you call a company, whoever you are talking to is not the one to blame for the problem, so I have a hard time screaming at that person for something that they didn't even do.
2006-09-07 06:44:20 · answer #4 · answered by Pirate_Wench 5 · 1⤊ 0⤋
I always try to be polite and reasonable to start with, as I know that the person I'm talking to is not the one responsible for everything being screwed up (which is why I normally end up calling companies). If they're not being useful that's when I start to get nagging.
I don't think I ever actually insult people though. I just say stuff like "That's just not good enough. I'm paying you money, and I expect a service for it".
2006-09-07 01:30:21 · answer #5 · answered by Steve-Bob 4 · 0⤊ 0⤋
Depends of what the other person says to me.
Usually I'm very friendly and calm.
I once called my cellular company to complain about the amount they were charging me because I had proof I didn't made the calls they charged.
The girl that answered didn't even let me finished!
I only said one or two phrases!
I kept my head for a while but then I started yelling at her.
Why didn't she left me finish my complaint first?!
How could she answer me correctly if she wasn't into all of the facts?!
Well.. to cut the story short, after I yelled, I was able to complete my complaint.
I ended up by apologizing for having yelled.
2006-09-07 02:03:47 · answer #6 · answered by Andi Rolf 5 · 1⤊ 0⤋
I am stern through out the conversation if I am calling about a complaint I have,if they get rude with me I return the sentiment without cussing,and ask for the person in charge,it doesnt accomplish anything to be an azz to people no matter what..on either end of the phone..
2006-09-07 01:29:58 · answer #7 · answered by Anonymous · 0⤊ 0⤋
it would depend on how wound up I am about the problem.
NTL used to seriously wind me up I used to hit their call centre all guns blazing.
If its a one off problem then their is no need to be rude. I'm not a rude person, its just that some places they have to use these stupid scripts that you end up going around in circles then i get angry. If more call centres hired people who could think out of the box, pay them more than minimum wage you would see a vast improvement
Main problem I have is being treated like an idiot , or being promised something and then it not happening
2006-09-07 01:29:36 · answer #8 · answered by Dark_Mushroom 4 · 0⤊ 0⤋
Usually nag afterwards unless I am having a bad day-
2006-09-07 01:41:49 · answer #9 · answered by catzrme 5 · 0⤊ 0⤋
I'm too nice a person to nag straight away, will generally finish a conversation, but that's because I receive phonecalls at work and you only get what you give, karma, etc etc...
2006-09-07 01:28:09 · answer #10 · answered by Anonymous · 1⤊ 0⤋