2006-09-06 13:42:30 · 20 answers · asked by shah farelle 1 in Business & Finance ➔ Careers & Employment
PATIENCE
2006-09-06 13:45:11 · answer #1 · answered by MuffinMan 4 · 2⤊ 0⤋
Repeat the order (especially if it's over the phone). Then they can't say "I didn't order it like that". There are no misunderstandings.
Listen to complaints. Most customers just want to feel understood. Properly handling a complaint can turn a bad situation around and the customer will leave happy.
SMILE!!! Even if you're talking on the phone, SMILE! Trust me, it changes your voice and makes customers happier.
2006-09-06 20:50:14 · answer #2 · answered by Anonymous · 0⤊ 0⤋
I deal with the public everyday and I've found that the calmer you stay the calmer the customer will be unless there are other issues that are beyond your control. Usually if you show that you are truely interested in solving the problem or helping them most reasonable people will give you the opportunity to do so.
2006-09-06 20:51:44 · answer #3 · answered by Joyce W 1 · 0⤊ 0⤋
If they insist on arguing with you. Just send them to your manager. That's what they are there for. You shouldn't put your job on the line just to get your point across. Your manager higher than you so their ears might start working.
Just asked open ended questions: Questions that don't give the customer a chance to answer yes or no. You can more out of them that way. And you can help them more.
2006-09-06 20:56:20 · answer #4 · answered by Honey J 1 · 0⤊ 0⤋
That's a pretty broad question. First off, the customer is NOT always right, and is often retarded. With that being said, try to be nice.
Oh, one last tip. If you're selling something, always close with a question like "so would you like to go ahead and buy.....whatever they are buying" and while you're saying it, start nodding very lightly. 70% of the time the customer will start nodding with you, and subconsciously the brain will say, "well, you're already nodding, go ahead and say yes". It's funny how often that works.
2006-09-06 20:52:34 · answer #5 · answered by ppc422 2 · 0⤊ 0⤋
Patience first!...Then remember not to take it personal. Then voice,tone,pitch,pace...make em happy don't give away the whole place doing it. Most customers know there is a cushion....don't fall in that trap either...that's my best advice and i deal with em everyday and hate it. It shows me how ignorant people are and what a smile can do even when its fake.lol
2006-09-06 20:54:42 · answer #6 · answered by Rain S 3 · 0⤊ 0⤋
have to have the attitude that your job is really to help the customer and do whatever is possible to make them feel like they would like to come back to your busienss just becasue of how well the employees treat them. It makes the business soar and the employees also happy when they know they work for a place that people regard highly.
2006-09-06 23:54:56 · answer #7 · answered by FoudaFaFa 5 · 0⤊ 0⤋
Why? What kind of customers? What kind of business? What are you talking about? If you want answers you need to ask a proper question.
2006-09-06 23:23:08 · answer #8 · answered by misslabeled 7 · 0⤊ 0⤋
Strive to exceed their expectations. This will set you above the competition and they will not mind paying a little more for better service.
Make them feel valued and important.
2006-09-06 20:48:47 · answer #9 · answered by mgctouch 7 · 2⤊ 0⤋
Curtesy always, even when they are wrong.
Trying to make things right and giving answers that appease them.
Giving them the best quality (whatever).
Making them want to be repeat customers.
2006-09-06 20:46:03 · answer #10 · answered by SunDancer 6 · 3⤊ 0⤋
First, you must like dealing with people...second you need to listen to what they say...then tailor the sale around that.
2006-09-06 20:48:37 · answer #11 · answered by Anonymous · 1⤊ 0⤋